|About Your Stay|
At Renown Health, we seek to anticipate your needs and exceed your expectations in a compassionate manner. We understand that entering a hospital can be confusing and overwhelming for patients and their loved ones, which is why we place great importance on being a family-centered hospital.
Take an Active Role
We encourage you and your family to help improve your care by taking an active role and openly communicating with your healthcare team. Your healthcare team will partner with your physician to provide and monitor your care throughout your stay. You and your family will also have access to many resources to assist with special or personal needs.
These resources include:
- Volunteers can help make your hospital stay more comfortable by providing reading materials or other activities.
- Chaplains can provide spiritual help, including arranging communion or a visit from your priest or faith-group representative.
- Social Workers or Patient Representatives can assist with community resources or help with an issue at home.
- Case Managers can help facilitate your discharge and help you prepare for next steps in your care process, whether at home or another facility.
- Financial Counselors can assist with billing or insurance issues.
Take an active part in your own care and contribute to the best possible process both during and after your hospital stay:
- If you are having surgery, make sure you understand exactly what will be done, how long it will take and what you should expect during recovery.
- If you have concerns or think something is wrong, speak up. You can question anyone involved in your care.
- Make sure your doctor or nurse confirms your identity (for example, checks your wristband or asks your name) before he or she administers any medication or treatment.
- Notice whether your caregivers in the hospital or at home have washed their hands. Hand washing is the most important way to prevent the spread of infections. Don't be afraid to gently remind any of your caregivers to do this.
- If you have a test, make sure you get and understand the results.
- Become informed about your condition. If it would make you feel more comfortable, have a friend or family member with you to ask questions of your doctor and help you understand the answers. Ask your doctor about your treatment options. If you fully understand the benefits, risks and side effects you can make better decisions about your own health.
Understand Your Medications
Here are several tips:
- Tell your doctor about ALL the medications you are currently taking, including prescription drugs, over-the-counter medications, and herbal treatments or supplements; and about any allergies you have to medications.
- When you leave the hospital, you will probably need medications to take at home. Be sure you receive written prescriptions for these medications.
- If your doctor writes a prescription, make sure you can read it. Also, make sure you understand how and when to take the medication prescribed and learn the possible side effects.
- When you pick up a prescription from a pharmacy, open the package and have the pharmacist confirm that it is the drug your doctor prescribed.