Providing quality care is the foundation of everything we do. It’s the reason we exist and is our commitment to patients and their family members.
What Does Quality Care Mean?
Quality care is providing safe, accessible, evidence-based, patient-centered care while focusing on continuous improvement for the best outcomes for our patients and community.
Building upon the foundation of the Triple Aim – a nationally recognized approach to improving patient care – our quality processes focus on clinical excellence, patient safety, care coordination and regulatory compliance.
Who Determines Quality for Our Patients?
- National regulatory agencies and boards
- Internal multidisciplinary teams and councils
- Every employee within the organization
Institute for Healthcare Improvement's Triple Aim
- Improving the patient experience of care (including quality and satisfaction)
- Improving the health of populations
- Reducing the cost of health care through efficiency
Information About Our Performance
There are many publicly available sources of healthcare data that you can view online through various reporting entities. They include:
Since 2004, HealthInsight has recognized Medicare-certified providers for demonstrating high quality healthcare and excellence in performance on publicly reported quality of care measures.
Nevada Compare Care
As Nevada’s source for transparency in healthcare, Nevada Compare Care assists patients in making informed healthcare decisions.
Learn more about our awards and accreditations for clinical excellence and regulatory compliance
How We Continuously Improve
One quality initiative at Renown is Transformational Healthcare. This is an approach to our daily work based on Toyota manufacturing principles that puts the patient at the center of care and the team members at the center of the improvement process.
It emphasizes the patient perspective and eliminates waste and inefficiencies by engaging staff and physicians in continuous improvement.
This same approach is prescribed by Virginia Mason Medical Center and many others.
Over the past decade, many leading healthcare institutions across the nation have adopted these principles with great success.
Patient Involvement is Key
You are an integral part of our efforts to provide quality care. Here are a few tips when visiting your doctor or hospital:
Ask your care team about medications, treatments and procedures. No concern is too small. Here are 10 questions to ask your doctor provided by the Agency for Healthcare Research and Quality:
- What is the test for?
- How many times have you done this procedure?
- When will I get the results?
- Why do I need this treatment?
- Are there any alternatives?
- What are the possible complications?
- Which hospital is best for my needs?
- How do you spell the name of that drug?
- Are there any side effects?
- Will this interact with other medicines I'm taking?
Prepare for Your Appointment
- Ask someone to go to your appointment with you to help you understand and remember answers to your questions.
- Create a health history that includes your current conditions and past surgeries or illnesses. Bring it to your appointment.
- Know your family’s health history, such as your parents’ health conditions.
- Bring all your medicines with you.
Transparency and Communication with Your Care Team
- It’s critically important for patients to speak openly about their health history. This discussion helps your care provider to diagnose you accurately.
- Patients have the right to be informed about the benefits and risks of any treatment.
The Agency for Healthcare Quality and Research is a great resource for patients and their families. Find more resources.