Renown Clinical Laboratory is a 24-hour/7-days a week operation, providing laboratory services to an inpatient and outpatient population of all ages.
This position is challenged to diagnose and treat human responses to health problems. The incumbent must provide optimal patient care through assessment, planning, implementation, and evaluation of neonatal, pediatric, adolescent, adult, and geriatric patients and families.
The major challenge in this position is to perform and ensure quality and timely specimen collection, specimen transport, specimen preparation, computer entry, reception, telephone answering, report handling, and many other miscellaneous clerical duties. Customer service expectations are surpassed through appropriate use of interpersonal skills, organization of workload, observation of all policies, control procedures, proper patient identification, and proper attention to personal appearance. Patient issues (concerns, problems, requests) must be clearly reported to nursing and/or medical staff through direct communication.
Must be able to communicate with a diverse patient population and their family when performing bedside procedures. Must be able to approach and interact with customers in an age appropriate manner at all times. Positive customer service behaviors are expected at all times.
Responsible for training students, mentoring new personnel, and honing the skills of laboratory assistants at Levels I and II. Training will be conducted via departmental orientation and training protocols.
Under the direction of department leadership, may be responsible to effectively place orders in Renown inventory management system, based on established par levels for the clinical lab. Effectively work with all laboratory departments to monitor inventory, replenish stock within each department and put supplies away in a timely manner. Utilize the tools of Transformational Healthcare, by consistently performing 5S, utilize the kanban for visual queue and maintain the inventory bar code system.
Must be knowledgeable of and observe all safety requirements in a laboratory and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually.
This position does provide patient care.
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