Manager of Patient Access

  • Requisition ID: 172427
  • Department: 200630 Patient Access
  • Schedule: Full Time - Eligible for Benefits
  • Shift: Day
  • Category: Management

Position Purpose

This position is responsible for driving performance outcomes by identifying and setting goals, priorities, and performance standards for patient access departments across the Renown Health network, including: scheduling, insurance verification, prior authorization, pre-registration, financial clearance, registration and payment collection. The Manager of Patient Access also continuously works to ensure that patient access systems are designed to optimize the patient and family experience with Renown Health Revenue Cycle, by focusing on regulatory compliance, accuracy in team workflows, delivering financial counseling and screening services, and empowering a trained workforce who communicates with expertise and professionalism in all patient, guest, and employee interactions.




Nature and Scope

• Provides direction to Supervisors of Patient Access in the following key areas:

- Scheduling

- Pre-service intake for scheduled services

- Insurance verification

- Pre-registration, registration, and admission activities

- Financial counseling and patient financial clearance

• Reviews patient access policies on a regular basis and makes updates as needed—focusing on continuous process improvement

• Drives standardization efforts in accordance with the organization’s mission

• Assists each facility/department with meeting specific targets and industry benchmarks

• Produces reports and provides recommendations concerning improvement in access management to ensure patient information is complete and accurate for billing and clinical purposes

• Monitors staffing levels across patient access functions and works with individual sites to initiate hiring processes as necessary to maintain appropriate staffing levels

• Meaningfully partners with Supervisors of Patient Access and other future leaders (e.g., Patient Access Senior Team Members) to focus on their professional career development within Patient Access and Renown. 

• Collaborates with director to set, monitor, and respond to staff performance standards, and produces regular reports on team members’ productivity

• Ensures registration audits are regularly performed to promote quality and identify root causes of issues

• Creates and implements methodologies to measure and improve customer satisfaction

• Helps manage relationships with vendors responsible for systems and processes associated with the patient access department

• Works closely with shared services and clinical partners to develop and maintain communication systems and applications used across all areas of responsibility

• Partners closely with leadership throughout Revenue Cycle to identify opportunities to support/improve performance toward shared goals 

• Ensures understanding, awareness, and compliance with all applicable federal, state, and agency laws; regulations; guidelines; and professional standards

• Monitors departmental budget and assists with projecting monthly/annual expenditures

• Performs other related duties as assigned or requested


This position does not provide patient care.




The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.




Minimum Qualifications
Requirements - Required and/or Preferred




Bachelor’s degree in healthcare or business administration required. Master’s degree in related field strongly preferred.


At least 3 years of progressive leadership responsibilities.

At least 5 years of experience working in a revenue cycle, customer service, or health insurance environment (patient access experience strongly preferred).

Familiarity with Renown Health current EMR System strongly preferred.





Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.


Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

  • Icon- Edu Assistance@1x

    Education Assistance

  • Icon - PTO@1x

    Paid Time Off

  • Icon - 401@1x

    401(k) Company Match

  • Icon - Flexible Env@1x

    Flexibile Work Environment

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About Renown Health

Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.

Join Our Team Today!