This position is responsible to provide effective leadership in assisting the manager in the efficient running of the department.
This position is fluent in all staff level positions and is an integral part of training, staff development and quality assurance. The senior position models Renown Health’s Mission, Vision and Values, and adheres to policies and procedures and meets productivity standards. This position represents a role model for staff level personnel to emulate.
The Medical Assistant Senior is also responsible for assisting the provider in back office duties, including but not limited to: escorting the patient in the waiting room to the examination room promptly; taking vital signs as per guidelines; maintaining examination room stock; documenting all patient communications; preparing lab specimens for processing; completing the necessary referral forms and obtaining authorizations for referrals and keeping records of same; scheduling patients for tests; placing and receiving phone calls in order of importance and filing into patient charts to become part of the permanent record; and administering treatments and medications per provider order in accordance with established policies.
In addition, the Medical Assistant Senior is responsible for ensuring compliance to medical group standards for the delivery and quality of care within their assigned location(s). Continually monitors adherence to policies and procedures for all medical assistants within their medical group. Promotes teamwork.
The incumbent must demonstrate the knowledge and skills necessary to provide care based on physical, motor/sensor, psychosocial and safety appropriate to the age of the patient served and meet the standards of quality as measured by the medical group.
This position will keep abreast of all standards to assure compliance with federal, state and local regulatory agencies and ensure compliance with federal, state and local regulatory agencies including third party reimbursement requirements.
This position is responsible to assist the manager in daily duties which include but are not limited to developing daily work assignments, addressing employee productivity and competency, quality assurance, etc.
This position is responsible to assist the manager, when necessary, when an employee had an unscheduled absence, and has the authority to find appropriate coverage following departmental budgetary guidelines and determining whether or not patient volume warrants replacement coverage. The position may be required to be on call and/or work nights and weekends.
This position is responsible for developing and maintaining positive working relationships with other departments, entities, physicians, and outside agencies.
The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, office staff and other healthcare providers in the accurate collecting of demographic, clinical and financial information in person or via telephone interviews.
Decisions, which must be referred to the manager, are matters involving non-routine problems, which may develop negatively toward Renown Health. This position has the authority to deal with immediate employee issues when appropriate. All incidents must be reported to the manager for final resolution.
This position does provide patient care.