Panel Coordinator

  • Requisition ID: 163258
  • Department: 530272 Health Coaches
  • Schedule: Full Time - Eligible for Benefits
  • Shift: Day
  • Category: Allied Health

Position Purpose

This position is accountable to provide support to the care team by coordinating care to patients attributed to their clinic. The focus of the Panel Coordinator is closing care gaps, pre and post-visit planning related activities, engaging with health plan members to respond to inquiries related to the health plan, assist with risk adjustment preparation and review, and transitional care follow-up in coordination with the clinic nurse. In continuous partnership with patients and providers will promote excellent patient care and an optimal patient experience.




Nature and Scope

Per local, statewide or nationally determined protocol and physician peer-reviewed recommendations, or in compliance with those initiatives or regulations, the Panel Coordinator will have the following Primary Responsibilities:

Focus on closing care gap opportunities that support the group performance initiatives to include scheduling appointments throughout the healthcare system


Collaborate with care team to improve practice performance


Manage quality reports and metrics


Preparing medical records to ensure that quality measures are met and clinical staff has all tools prior to patient visit


Following all visits, directly assist patients with scheduling appointments, provide continuous motivation to close care gaps and obtaining reports of studies performed outside of the system


Facilitate and obtain appropriate documentation for any clinical conditions or procedures to support the appropriate severity of illness


Assist in identifying patients’ social determinants to care and connecting them with community resources or assisting the patient with completion of applications for programs for which they may be eligible


Assist with coordination of care management activities for assigned patient groups


The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical and financial information in person or via telephone



This position does not provide patient care




The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.




Minimum Qualifications
Requirements - Required and/or Preferred




Must have working-level knowledge of the English language, including reading, writing and speaking English.


MA license (CMA, RMA) or Certified Nursing Assistant (CNA) or Certified Pharmacy Technician, or a Bachelor’s degree in a health related field preferred. Substitutions will be made for experience on a year for year basis.


Requires two (2) years of experience in a position involving customer service.

One (1) year of experience in a position directly or indirectly associated with group health benefits, or medical back office experience preferred.

Ability to speak Spanish preferred.





Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.


Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

  • Icon- Edu Assistance@1x

    Education Assistance

  • Icon - PTO@1x

    Paid Time Off

  • Icon - 401@1x

    401(k) Company Match

  • Icon - Flexible Env@1x

    Flexibile Work Environment

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About Renown Health

Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.

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