This position works closely with the Case Managers, Nursing Coordinators (NAM) and Nursing Departments. This position acts as clerical support and is responsible for patient placement. This position requires telephone and prioritization skills that build confidence and rapport with nursing staff and physicians.
This position performs the following functions:
· The ability to handle multiple demands and prioritize accordingly due to the complexity of tasks and demands at high-census times.
· The ability to be self-directed and escalate issues as needed.
· This position must demonstrate a high standard of courtesy, performance, diplomacy and respect for confidentiality
Knowledge, skills & Abilities:
· Adopts a philosophy consistent with the Renown Standards of Conduct and models these standards
· Ability to be diplomatic and effectively communicate during stressful situations
· Skills to anticipate customer needs, deal with the unexpected, establish priorities, investigate and adjust performance style when necessary.
· Must ensure all matter related to patient information are kept secured meeting confidentiality compliance standards set by The Joint Commission and HIPAA.
· Ability to follow verbal and written instructions
· Scheduling skills adaptable to a fast pace environment with heavy physician and nursing staff interaction
· Ability to be flexible, includes the ability to prioritize and multitask in a fast pace environment
· Using the hospital guidelines the Bed Control Specialist screens patients for placement to the nursing units.
· Keeps track of hospital census/and bed availability to include turnover and patient flow
· Communicate with charge nurses and house supervisors for proper placement of patients in beds according to medical necessity.
· Coordinates with Environmental Services dispatch, to identify clean and dirty beds and prioritize needs.
· Coordinates with Transport Services to prioritize and direct staff based on throughput needs.
· Participation in Lean / Transformational care teams to improve functional process as it relates to improvement across the organization.
· Participates in departmental quality activities
This position does not provide patient care.
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