The billing process can be confusing, but we are here to help. Review our FAQ below. If you still have questions please feel free to call us at 775-982-4130 or 1-866-691-0284.

What is Guarantor Billing?

Guarantor Billing is a statement that combines all services for each patient into one monthly billing. Renown used to send a separate bill for every service you received and a monthly bill with a balance for each. Now each patient will receive just one monthly statement on their charges. Additionally the state of Nevada requires that we send you a summary of your charges after each service so you will see actual charges made to your account by date of service, this is an informational only statement. After that you will only receive your one monthly guarantor billing statement with the amount you are responsible to pay.

How can I make a payment?

  • Online: You can sign onto and click on the “Pay My Bill” link or go directly to From there you will be able to make payments and sign up to receive your bills electronically.
  • By Phone: You can call our Customer Service Center and make a payment over the phone to one our customer service agents. Call 775-982-4130 or 1-866-691-0284.
  • By Mail: You can mail in your check or credit card payment to the address noted on the bottom tear-off sheet: P. O. Box 844134, Los Angeles, CA 90084-4134

Why am I receiving a statement for full charges before my insurance has been paid?

We send you a summary of your full charges after each service so you will see actual charges made to your account. This is prior to the insurance billing, and it is for your information only NOT a request for payment. Your insurance will then be billed, and you will receive an actual bill.

Why do I see same items on the doctor’s charges and the hospital’s charges?

When physicians provide services within a hospital service area, sometimes those charges will look the same. However, they show different services. The hospital charge is for the place of service, supplies, medications, and tests. The physician is charging for their time, evaluation, consultation, and treatment.

What should I do if I cannot pay my bill in full when received?

You can contact one of our Financial Assistance Specialists at 775-982-4110 and they can assist you with the following:

  • Setting up a payment plan
  • Determining if you’re eligible for government assistance
  • Getting insurance through the Nevada State Insurance Exchange
  • Identifying whether you qualify for other financial assistance based on your income level

You sent me a bill, but I do not know what it is for.

You will receive a detail of your total charges right after your discharge from services.  This summarizes everything you had done on that specific date(s).  Also the first time a new patient responsibility amount is added to your guarantor statement it will reflect the detail of those charges as well with just your amount owed on the balance due section of the statement.

Why was my final charge more than my estimate?

We work closely to provide you with the best estimate we can prior to your hospital service.  However, each physician will order different tests, use different supplies and medications, and may take a different amount of time in surgery for the same procedures.  Your condition can also dictate that you stay a longer or shorter time in the hospital.  For estimates for services please call: 775-982-3993

How can I obtain a copy of my medical records?

To obtain a copy of your medical records, you must first download and complete the Medical Records Request Form (found below) and fax it to:


Medical Records Request Form

You can also get a form from any Patient Access Representative at our two locations: Renown Regional Medical Center or South Meadows Medical Center.

Once received by our office your records will be mailed to you within 3-4 days.

How can I obtain a copy of my medical records immediately?

If you need you records immediately, you must first download and complete the Medical Records Request Form (found below) and fax it to: 1-855-887-2777

Medical Records Request Form

Once your request has been processed you may pick them up at our office at:

1285 Financial Blvd. Reno, NV 89502

Billing Phone Numbers

Cost Estimates
Customer Questions
Unresolved Problems
Counselors to help you enroll in health insurance
Financial Assistance with your bill