Paying For Your Care


Secure Payment Portal

Secure, fast, convenient credit/debit card payments or eChecks.

Pay Your Bill Online  

Have Questions About Your Bill?
Live chat with a Renown Health representatives in Reno about any billing question you may have.

We are here to help Monday – Friday from 8:00am to 7:30pm and 9:00am – 12:00pm on Saturdays.

If you have a questions outside of chat hours, please call us at 775-982-4130 or 1-866-691-0284.

Chat with representative
Paying for your care
Understanding the Billing Process
At Renown Health, we work to make the billing process streamlined for our patients. This process can be very complex due to federal guidelines that we must follow.
Step By Step Process

Our goal is to make it as easy as possible for you to pay your bill. Here are a few things you should know:

  1. After your hospital stay or receiving other Renown Health services, you will be sent an informational statement. This is not a bill, but a federally required summary of your services. The amount on this statement may be different from the actual payment due. This statement usually arrives within 30 days of your visit.

    View Informational Statement

  3. After you have received an informational statement, you will be sent your actual bill that may include both inpatient and outpatient services for a specified period of time. On this bill, you may also see past due service charges.
    View Sample Bill
  4. Understand Our Payment Policy
    Read Our Payment Policy Key Billing Terms
What Will You Owe?
To understand what your out-of-pocket expense will be, choose from the different options below.
Need Assistance Paying For Your Care?
If you need assistance paying your bill, a Certified Application Counselor (CAC) will help you find coverage under the Nevada Health Insurance Exchange or determine if you qualify for Medicaid. You may also see if you qualify for any government assistance at

Counselors can be reached at 775-982-4110 or visit the Health Insurance Exchange website for more information.

Renown has also established the Financial Assistance Program for patients in need. Specialists are available to help you with your healthcare financial responsibilities. You must be a patient at Renown Regional Medical Center, Renown South Meadows Medical Center or Renown Skilled Nursing.

For more Help Desk FAQs  

Contact Us

Cost Estimates

Customer Questions

Unresolved Problems

Counselors to help you enroll in health insurance

Financial Assistance with your bill

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