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Renown Health has always been on the frontlines of technological advancement, and that innovation remained unwavering during the COVID-19 pandemic. Our telehealth teams heeded the call to provide home monitoring for our patients, transforming how we provide care. The care providers at Renown successfully monitored lower acuity COVID-19 patients from the comfort of their own homes. Bernard Lee was diagnosed with COVID-19 and pneumonia, and was able to return home to continue his recovery with a home monitoring system. While at home, Bernard’s health took a turn for the worse while he was sleeping, but thanks to the continuous monitoring of Health at Home, his worsening vitals did not go unnoticed. “This monitoring system really saved my life,” Bernard said. “It was telling me that my sats were low, but I didn’t even feel the common COVID symptoms; I just felt tired.” Because of his low oxygen saturation (sats) and the continuous monitoring, he woke up to providers calling to check on him in the early morning. He was immediately transferred to the Renown Intensive Care Unit to be cared for and monitored by our expert care teams. Today Bernard is recovering, feeling great and continuously refers to the team and the home monitoring system as his guardian angels.

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Renown Health is pleased to announce a new partnership with DispatchHealth to bring back the house call in Reno and Sparks. This partnership focuses on delivering the right care, in the right setting and at the right time. Expanding the ways that our community can access healthcare has been at the forefront of our minds during the COVID-19 (coronavirus) pandemic. Virtual visits have allowed us to talk to our physician from the comfort of our couches. But sometimes when we are not in need of emergency care we still want to see someone in-person. Now, DispatchHealth is bringing the medical professionals right to our doors.     When Should I Call DispatchHealth? DispatchHealth is a mobile urgent care. The medical team goes directly to the patient’s home and is equipped with the technology and tools to care for minor to serious injuries and illnesses. Each team consists of a medical technician and a nurse practitioner or physician's assistant. These clinicians are supported by a remote on-call emergency room physician. The mobile urgent care can be used for the following reasons: Common conditions and illnesses, such as mild flu symptoms; joint or back pain; sprains and strains; eye infections; urinary tract infections and skin rashes. Ear nose and throat symptoms, such as ear infections, strep throat and sore throats. Mild asthma and respiratory symptoms, including difficulty breathing and coughing. Nausea, vomiting and diarrhea can also be treated using DispatchHealth. DispatchHealth can also perform a number of tests on the scene. For the full list of services, please visit DispatchHealth’s website. Should I Call DispatchHealth Instead of 911? No, just like Renown’s Virtual Visits, DispatchHealth does not replace emergency medical care. If stroke or heart attack symptoms are present, or a traumatic injury has occurred, it is important to get to a hospital immediately. Who Can Use This Service? DispatchHealth is available in the Reno-Sparks metro region, and serves most major health insurance plans, including Hometown Health and Senior Care Plus. For the zip codes included in DispatchHealth’s region, and the healthcare plans they take, visit their website.

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Virtual visits are basically secure, video conferencing visits with your health provider. Of course if you are sick, you want to avoid going outside of your house. With Renown Health’s virtual visit program, you can now see a provider from the comfort of your own home. As we work to keep all of our patients home and healthy, we’re here for any ongoing healthcare needs you have. There are two easy ways to access a virtual visit with Renown Health. If you need an urgent care visit, you can get in line using your MyChart account You can make a virtual visit with some Renown Health providers you see currently Virtual Urgent Care from a Renown Provider By using MyChart, you can now login and request to “Talk to a Doctor.” After filling in some information and confirming your healthcare concern, you will be put into a virtual line. The healthcare team will notify you by text or email when a provider is ready to talk to you virtually. Virtual urgent care visits are available for all ages. Get To Know MyChart Virtual urgent care visits are available for all ages, and can address: Common cold and cough symptoms Muscular, tendon or joint pains not caused by injury Allergy or sinus symptoms Pink eye Urinary discomfort Diarrhea without vomiting Rashes or skin sores Backache Nail problems Screening examination for sexually transmitted illness (without symptoms) Medication refills (not controlled substances) Symptoms for In-Person Urgent Care Visits Shortness of breath Chest pain Abdominal pain Numbness or weakness of any location that is new Traumatic injuries (including eye injuries or something in the eye) Severe pain of any other body location Dizziness or confusion Bleeding from any location High fever (greater than 102 degrees for all ages) Persistent vomiting Loss of vision Ear pain Substance abuse or psychiatric problems Virtual visits are open 8:30 a.m. through 10:30 p.m. Monday-Friday and 9:30 a.m. to 4:30 p.m. Saturday and Sunday for Nevada residents. Renown Provider Virtual Visits Many primary and specialty care appointments for adults and children are now available virtually. If you have a provider with Renown Medical Group, call 775-982-5000 to see if you can have a virtual appointment from the comfort of your home. MyChart Assistance If you need assistance with your MyChart account, please call 775-982-6686. For all other questions about scheduling and appointments, please call 775-982-5000.

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