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Support Services Dispatcher

Requisition ID
182743
Department
100550 Renown Health-Security
Schedule
Full Time - Eligible for Benefits
Shift
Day
Category
Services & Trade
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Position Purpose

This position performs a variety of complex duties involved in the receipt of incoming phone calls, radio traffic, multiple alarm systems and dispatching and documenting calls for security environmental services, clinical engineering, maintenance, fire, resuscitation, hazardous materials spills, traumas, infant/child abduction, weather related emergencies and other emergency/life threatening responses.

Under general supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, screen, and take appropriate action on all emergency service calls including emergent and non-emergent calls from the public and internal staff requesting Security, fire, Law Enforcement and other services; determine nature and location of emergency; determine priority; dispatch as necessary and in accordance with established procedures; transfer calls to appropriate departments as necessary.

In addition, this position monitors emergency system enunciators, security surveillance cameras, and various alarm systems and performs other related duties as required, which may include overflow telephone response after-hours. This position also coordinates and prepares written documentation as required for communications, verbal and electronic.

Nature and Scope

The Security Dispatchers keeps current on multiple alarm system computer operations and surveillance systems. Monitors and responds to code and alarm systems including fire, resuscitation, gas, elevator, video recorder alarms, silent alarms, and other related systems. This position monitors and responds to the integrated closed circuit television system and access control system. This requires detection, computer manipulation and input while simultaneously coordinating the response by appropriate staff (security, code teams, etc.). Staying current on software updates, alarm point inputs and system override procedures. Radio dispatch emergent and non-emergent traffic for Renown Health facilities, and various other special projects and locations. Telephonic contact with fire, law enforcement, and emergency agencies. Manage after-hours incoming calls from public concerning emergency situations, Receive, prioritize, and transmit a large volume of radio, and telephone transmissions, properly, rapidly, efficiently, and effectively.

The critical systems and telephones must be monitored on a seven-day, twenty-four-hour basis: therefore Security Dispatchers are required to work all shifts, including holidays, weekends and overtime as required. All employees are subject to being called in and therefore must maintain a telephone number or have another mechanism available for contacting them. Missed time cannot be made up; attendance and punctuality are a must.

Coordinates system-wide responses during emergencies/codes. Coordinates repair of all security related life safety systems.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred

Name
Description
Education:
Must have working-level knowledge of the English language, including reading, writing, and speaking English.
Experience:
One-year previous dispatching experience with emergency life safety systems and working knowledge of radio communication equipment is preferred.
License(s):
None
Certification(s):
None
Computer / Typing:
Must possess the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Typing/Computer proficiency – basic knowledge/capability for typing and operation of dispatch center computers.

Benefits

Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

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Education Assistance

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Paid Time Off

401K icon

401(k) Company Match

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Flexible Work Environment

Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.

Join Our Team Today!

For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.

ER Wait Times

How are wait times calculated?

Our estimated ER wait times reflect the average time from check-in to being seen by a medical professional during triage, where patients are prioritized based on the severity of their condition.