Supervisor of Pharmacy Liaison

Position Purpose

This individual is responsible for the oversight of the specialty pharmacy liaison staff, overseeing the day-to-day liaison work, and to assume a leadership role towards a goal of quality drug distribution and pharmacy services. This individual will work under the direct supervision of the pharmacy manager.

Nature and Scope

The Supervisor of Pharmacy Liaison will be responsible for organizing, coordinating, training, and scheduling of the specialty pharmacy liaisons. This includes the compilation of recording such activities as well as disciplinary follow up when necessary. In addition, the incumbent is to conduct liaison meetings on a regular basis and assist in the agenda preparation and planning of general staff meetings. This individual may also be required to attend other health system meetings representing the specialty pharmacy.

Intra-departmental activities, such as inventory ordering and billing procedures, will be done without the direct supervision of the pharmacist. Questions involving medications or therapeutics should be referred to the pharmacist. Good judgment is required when the technician gives other types of non-clinical information.

This position serves patients of all ages.

The incumbent may perform other duties as assigned by the pharmacy manager.

KNOWLEDGE, SKILLS & ABILITIES:

1. Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals.

2. Energetic, highly motivated, collaborator with excellent attention to detail; discretion and confidentiality are essential as the position deals with sensitive and private health information.

3. Ability to effectively train employees, led by example, and use motivational techniques to improve/maintain employee engagement.

4. Motivates and inspires.

5. Results orientation.

6. Relationship builder.

7. Collaborative, team player.

8. Passion to help people.

9. Drive to succeed.

10.Confidential

Responsibilities:

• Lead and manage the Pharmacy Liaison team, overseeing activities crucial to providing the highest quality patient experience in specialty clinics.

• Coach and develop the liaison team, fostering the Renown culture.

• Provide consistent, timely, and ongoing performance coaching, feedback, training, and development to liaison teams.

• Facilitate effective communication between liaisons, pharmacy, and clinic teams.

• Meet or exceed site operational targets related to clinic service, growth, patient satisfaction, and outcomes.

• Proactively identify and implement improvement initiatives at the specialty pharmacy to drive growth and efficiency.

• Engage with Renown leadership to ensure operational targets are met and drive growth and efficiency.

• Establish credible relationships, including clinic leadership and pharmacy teams up to Manager and Director levels.

• Ensure high satisfaction by proactively communicating the value of Renown's clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership.

• Provide performance updates to Renown leadership team.

• Ensure Specialty Liaison team accountability and the consistent use of best practices for critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.

• Ensure coverage for Specialty Liaisons when absent from work.

• Function as an effective problem-solver, working through barriers for success within clinics.

• Identify issues within a clinic and work with their manager to create tangible action plans to improve performance and ensure timely implementation of improvement efforts.

• Identify, assess, and contribute to continuous process improvement and optimization initiatives.

• Provide subject matter expertise to clinics within their span of control.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred