Clinical Courier

  • Requisition ID: 172476
  • Department: 200295 OP Lab Administration
  • Schedule: Part Time - Eligible For Benefits
  • Shift: Swing
  • Category: Clerical & Administrative Support

Position Purpose

This position sorts, picks up and transports laboratory specimens and some patient related items within Renown Health System and the community physician offices. This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel.   This position is expected to deliver very good customer service and interact directly with laboratory leadership and escalate client issues, updates, and/or complaints as needed.




Nature and Scope

This position is challenged by multi tasking an ongoing variety of customers with concerns and needs which require attention and a timely response.


The incumbent will often deal with situations that are extremely sensitive in nature. It is imperative that they be treated with tact, diplomacy, confidentiality and care. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership.


This position provides pick-up and delivery services for several departments within Renown Health, as well as community provider offices. The incumbent will receive, sort and distribute lab specimens, supplies, mail, various documents and medical reports to such locations. The incumbent may be required to perform other related duties and work overtime.


The incumbent must possess the ability to sort, prioritize and organize items to be delivered or picked up on routine delivery routes or as “STAT” calls. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request and understanding when a situation requires escalation to a department leader.


Incumbent will be required to operate a motor vehicle and abide by all state laws concerning traffic and safety. Must meet insurance requirements for good driving record. Incumbent must ensure that the vehicle is clean and in safe operating order at all times. Any deficiencies must be reported to a department leader immediately. Must be able to understand layout of the community and use a map of GPS devise to locate non routine locations.


Incumbent must demonstrate the desire to promote a caring environment as well as maintain a polite, positive attitude while dealing with customers of all ages, social, cultural and economic backgrounds.


This position does not provide patient care.




The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.




Minimum Qualifications
Requirements - Required and/or Preferred




Must have working-level knowledge of the English language, including reading, writing and speaking English. Associates or bachelors degree preferred.


Applicants with related experience will be given preference. Customer Service Experience preferred.


Ability to obtain and maintain a valid State of Nevada Drivers license and to pass Renown Health's Department of Motor Vehicles Report criteria.



Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.




Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

  • Icon- Edu Assistance@1x

    Education Assistance

  • Icon - PTO@1x

    Paid Time Off

  • Icon - 401@1x

    401(k) Company Match

  • Icon - Flexible Env@1x

    Flexibile Work Environment

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About Renown Health

Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.

Join Our Team Today!