Pictured from top left to right: Margo Veazey, Bernadette Burnes-Line, Tim Blakely, Sharif Rumjahn, Dave Levine, Shari Mason. Bottom row: Charlotte Hibler Altamirano, David Solomon Hall, Michelle Scott-Lewing. Not pictured: Cynthia Soraoka, Marcie Dennis.
Who Can Be Part of the Council?
The PFAC should include patients and family members of patients who:
- Have used services at a Renown Health location within the last 12 months
- Are motivated by a desire to find solutions and make improvements
- Have had both positive and negative experiences at Renown Health
- Can work well with a variety of people and respect different viewpoints
- Are willing to share insights and information about their experiences
- Are able to speak comfortably in front of a group
However, the PFAC is not:
- A place where individual council members bring their personal grievances about Renown Health to be dealt with and solved
- Responsible for making final decisions about proposed changes and recommendations
- A support group
What Do Members of the Council Do?
The Council meets once a month. Depending on your interests and experience, you may choose to serve in one or more of the following ways:
- Offer feedback on existing services and strategies and recommend improvements
- Offer original ideas for creating new programs to serve the expressed and unmet needs of the community
- Participate in short- and long-term improvement projects, training sessions, staff meetings and presentations regarding quality, safety or patient experience
- Serve on hospital committees to represent and infuse the patient perspective
To view a copy of the Patient and Family Advisory Council charter, please click here.
How Do I Get Involved?
Anyone interested in joining must complete the PFAC application form below and participate in a telephone interview with a member of Renown Health’s Service Excellence department.
Mail it to:
Renown Regional Medical Center
1155 Mill street, Reno NV 89502
3. The service excellence team will reach out to you regarding their decision.