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Reno Widow Inspires New Visitor Policy for Renown
Renown Health is one of the country’s first health systems to lift visitor restrictions for patients with COVID-19 and encourage the family to be at the patient’s bedside. Read Darlene and Dave’s story to understand why we’re updating our visitor policy. Dave and Darlene Randolph found joy in exploring antique shops and garage sales to find damaged or discarded vintage pieces. Dave would spend many hours scraping, cleaning, sanding, and refinishing items, transforming them into functional, beautiful pieces of furniture. Every piece in their home rekindles a memory and has a story to tell. On Thanksgiving, when Dave was too ill to gather around their antique dining room table, Darlene called the ambulance. Ailing with COVID-19 for two weeks, Dave had not been improving. When the EMTs reached her home and asked Darlene what underlying conditions he had, she said, “all of them.” David was seriously ill. Hospitalized for COVID-19, their communications options were limited. The only way Darlene could communicate with Dave was on a video call or by telephone. Dave spent 17 days hospitalized at Renown Regional Medical Center in Reno. Darlene spent 17 days waiting by the phone for more information on his condition. Darlene said he had “up days and down days,” but thought he might be home, sitting at their antique dinner table for Christmas. Sadly, Dr. David Randolph lost his battle with COVID-19 on December 13, 2020, and died as he slept in a hospital bed. When Darlene wrote his obituary for the newspaper, she gave thanks to the “tremendous nurses and doctors at Renown Regional Medical Center, for providing his care during a time when the family could not be with him.” Taking Action to Inspire Change Darlene wished she could have been there. Over their 45-year marriage, she had always been there. Darlene said, “I had always been at his bedside, as his advocate, to help communicate and straighten things out.” As a registered dietician, she worked in hospitals, knew the protocol, and knew that Renown had a restricted visitor policy to stop the virus’s spread- to other patients, staff, and their family members. Still, she wished she could have spent more time with him. On Christmas Eve, she sat down and wrote to Renown leadership. “As the wife of a COVID patient who recently passed away in your hospital, I want to express my thanks to you and your staff for the care he received in the last days of his life. I am aware that the nurses and staff are working under dangerous conditions and risking their health and lives by caring for multiple COVID patients. The staff is gracious, concerned, and doing everything they can.” She continued, “I know procedures are changing every hour to try to stay ahead of this dangerous virus, and I am sharing my experiences, hoping they will be helpful when establishing policies that impact families.” Darlene explained that despite receiving assurances that Dave’s nurse or a doctor would call daily, sometimes they would forget. She explains in her letter, “how important it is, in these times when the family cannot visit, and has only infrequent communication and is anxiously waiting at home for information about their loved one, how much it means to get a call from someone caring for him at the hospital. If there is a way you can help assure nurses have time to make calls or assist patients in making calls because it is an important part of patient care.” A Person-Centered Visitor Policy After receiving her letter, Renown leadership called Mrs. David Randolph to thank her, offer his sympathies and ask if Renown could help in any way. Darlene asked if he might reconsider allowing families to visit hospital patients during treatment for COVID-19. As the COVID-19 situation has evolved, the policy has as well. Renown hospitals and medical practices now encourage limited visitors for all patients, including those diagnosed with COVID-19. Renown also has extra safety measures to protect the health of patients, visitors and healthcare employees. Darlene is very pleased that her letter inspired this shift in visitor policies for patients with COVID-19. She says, “I have always tried to think of ways I could help other families. Especially those senior couples where one has been hospitalized and the other is home. My wish is to help others.” Renown Health Visitor Policy Renown Health patients may identify two healthy adult “patient supporters” to accompany them on their hospital stay. For more details, visit our Patient Supporter Guidelines page.
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Local Businesses to Help Renown Fight Against Germs Amid Pandemic
Seven Troughs Distilling Co., Damon Industries, The Depot and Forsaken River have worked together to supply Renown Health with 726 gallons of hand sanitizer to date. Thanks to the support of local businesses, Renown Health’s need for hand sanitizer is being met. Seven Troughs Distilling Co., with the help of several area distilleries including The Depot Craft Brewery Distillery and Forsaken River Spirits, is using their distilling equipment to create ethyl alcohol. Damon Industries mixes the ethyl alcohol with other key ingredients in accordance to the hand sanitizer recipe issued by the FDA and World Health Organization, bottles the contents, and distributes the bottles to Renown. This community-wide collaboration has resulted in 726 gallons of hand sanitizer for Renown thus far. Seven Troughs had previously manufactured hand sanitizer and surface sanitizer using their non beverage grade alcohol for years, which employees used internally to sanitize their hands and clean machines. At the start of the pandemic, the distillery continued producing the sanitizer for family and friends. The word spread quickly about Seven Troughs’ capabilities – and that’s when Renown reached out to the distillery to see if they could help. “All of a sudden, instead of making a 50-gallon batch of hand sanitizer, we needed to make a 500- gallon batch,” said Seven Troughs president Tom Adams. “We quickly realized that we were very much out of our depth. We thought it would be a better plan if we could focus on what we do well, which is making ethanol, and if we could get a partner that could focus on the formulation and bottling. That ended up being Damon Industries.” Before the pandemic, Damon Industries primarily manufactured juice products for smoothie shops and healthcare facilities – a market that had basically collapsed. The team at Damon Industries was quick to respond to Adams’ call for assistance, as it was a chance to serve the community and keep staff employed. “It didn’t take any convincing,” said Damon Industries’ vice president of sales Brandon Halvorson when asked about the company’s impetus for moving into the hand sanitizer industry. “We knew the community needed a product and we knew we had the partnerships that could get it done. It’s been our pleasure to work with the outstanding people of Renown and of northern Nevada to keep our community supplied during this difficult situation.” Before boxing up and distributing the hand sanitizer to Renown facilities, employees at Damon Industries stick a Renown-branded Fight the Good Fight label to every bottle, a reminder that the fight against COVID-19 extends far beyond the walls of Renown’s care sites. “I am amazed by how quickly Seven Troughs and Damon Industries sprang into action to meet our need for hand sanitizer,” said Renown’s director of operations Ian Wayman. “In addition to their swift manufacturing efforts, they’re selling us the hand sanitizer at an extremely reasonable rate, charging just enough to pay for supplies and keep their staff employed. This type of genuine and sincere support from our community partners serves as a reminder that we truly are all in this together.” About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org. About Seven Troughs Distilling Co. Seven Troughs Distilling Co., LLC was established in 2012 as the Great Basin’s first licensed distillery since 1877. Focusing on historically styled spirits, Seven Troughs’ offering includes award-winning whiskies, gin, and rum. When not manufacturing hand-sanitizer, Seven Troughs offers tours and tastings at our Sparks, Nevada distillery and a full restaurant and craft cocktail menu at our Downtown Reno location, the Seven Troughs Speakeasy. www.7troughsdistilling.com. About Damon Industries Damon Industries is passionate about creating products that help and inspire. We move millions of gallons per year, but always start with our core values. Family, Fun, Integrity, and Gratitude guide us from procurement to production. Our partnerships are as important to us as the wide range of products we produce. Beverages and cleaners to sauces and whiskey, we make sure to treat our customers, employees, and suppliers like family. Damonpacking.com
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