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Renown Patients Encouraged to Have One Supporter Accompany Them to Medical Visit or Hospital Stay
Embraces patient and family-centered care, enhanced safety measures and new visiting hours. Today, Renown Health announced the Patient Supporter program, recognizing the important role that family and friends play in the healing, recovery and care of patients and serve as integral members of the health care team. With a continued decline in COVID-19 patients and the move to Phase 2 of Governor Sisolak’s Silver State Stabilization program, and in alignment with the Nevada Hospital Association, Renown hospitals and medical practices are now allowing limited visitors for non-COVID-19 patients and have put extra safety measures in place to protect patients, visitors and healthcare employees. One healthy adult Patient Supporter may now accompany a patient to their Renown medical visit or hospital stay. Tony Slonim, MD, DrPH, President & CEO of Renown said, “We live by our values of caring, integrity, collaboration and excellence. We believe in ‘person-centered care,’ an approach that embraces the perspective of the patient and their loved ones, while promoting a healthy, encouraging environment for caregivers and addressing the health needs of our community.” At Renown, "family" is defined by the patient. The patient may designate anyone they choose as their Patient Supporter. The Patient Supporter may be asked to assist the health care team with communications to other family members and friends, participate in training and education activities and assist the patient with complying with care and medication instructions. Jen Richards, PhD, RN, Chief Nursing Officer for Acute Services explained, “The partnership between patients, families and healthcare providers is based on the understanding that everyone's role is important. What we do together is greater than what any of us can do alone. Involving families in the patient's care supports the healing process and can improve the outcome. This belief shapes our work, our services and the care we provide.” Beginning today, each patient may be accompanied by one healthy adult Patient Supporter. Enhanced safety measures in place include across all Renown sites to safeguard health include: • Wearing a mask at all times; • Observing hand hygiene practices; • Conducting health screenings upon each entry; • Implementing strict social distancing protocols; • Extra cleaning and disinfection of high-touch, public surface areas. In alignment with the state-wide guidelines, visitors will be limited to one Patient Supporter per patient and be able to access hospitals as noted: • Renown Children’s Hospital: Open access. (Two parents and/or guardians may be designated as Patient Supporters, however, due to current space constraints, we ask that you visit one at a time). • Renown Regional Medical Center and Renown South Meadows Medical Center, 3 pm-8 pm • Renown Rehabilitation Hospital, 9 am-4 pm partnerships; the importance of including trusted support people in your care; Nutrition; the nurturing aspect of food; https://www.renown.org/find/renown-regional-medical- center/shops-at-renown/ Spirituality; wellness resources and the Spiritual Center & Estelle J. Kelsey Interfaith Sanctuary https://www.renown.org/explore/spiritual-care/interfaith-spiritual-center/ Healing arts, including art, music, Fianna’s Healing Garden and The John & Sue Dermody Children’s Healing Garden, serene environment designed to promote patient healing and environments conducive to health Physical, emotional safety, security and patient confidentiality. There are multiple ways to support patients at Renown Regional Medical Center, South Meadows Medical Center, Renown Children’s Hospital or Renown Rehabilitation Hospital. You can send a personalized message to a loved one and it will be hand-delivered to patients staying overnight. https://www.uat.renown.org/interact/contact-a-patient/. Staff are pleased to arrange video calls with loved ones. To speak with a patient, call 775-982-4100. Renown Care Providers Are Fighting the Good Fight For You. You may send a Thank You note or make a donation to support their efforts at https://www.renown.org/donations-covid-19/. For more detailed information on the Patient Supporter program visit https://www.renown.org/interact/ Please see b-roll to accompany this story here. About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org.
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18Nov
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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16Sep
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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21Oct
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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15Jul
This support group will be held virtually only for this date. In person will resume next week. Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group (Virtual only for this date)
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16Dec
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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7Oct
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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4Nov
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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19Aug
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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5Aug
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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1Jul
Facilitated by a prostate cancer survivor, this no-cost support group is designed to help men cope with prostate cancer by offering education and support for patients during their cancer journey. Details: Both in-person and virtual groups are available. Video-enabled attendance is available for all attendees. Patients can access remotely and join from any video-enabled device (smartphone, iPad, laptop, or webcam/desktop). Upon registering, you will receive instructions on how to connect virtually. Groups will be held every first and third Monday of each month, from 5:30 – 7:00 p.m. in the Sierra Tower – Conference Room 103 at Renown Regional Hospital. Please note: You can renew registrations every calendar year. If you need assistance with registration, contact RSVP at 775-982-7787 between 8 a.m. and 5 p.m.
Read More About Men’s Prostate Cancer Support Group
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Department Spotlight: Float Pool
Ring in the New Year and the rest of the holiday season by celebrating Renown’s Float Pool team! After coming out of the COVID-19 pandemic, it's no mystery that healthcare across the country has shifted and adapted to the growing needs and new demands of our patient populations. Renown Health is no different. As the largest not-for-profit health system in the region, we are no stranger to change, even when change presents challenges. Who do we call on when a unit needs more team members in the eleventh hour? Who can help when our patient volume spikes up with seconds to spare? This is where the Float Pool at Renown comes to the rescue. Skilled in a wide variety of healthcare specialties, from acute care nursing and critical care to care aiding and patient safety, this is the team that can seamlessly step in to provide crucial patient care to the units that need it most, whether a team is understaffed for the day or needs extra all-hands-on-deck for a specific patient or procedure. Float Pool team members are equipped to work in virtually any clinical area at Renown, making a genuine difference with every patient they encounter. A Pool of Relief Teams across Renown can breathe a sigh of relief knowing that Float Pool has their back in times of need. As the backbone of our health system, these dedicated team members possess a wealth of clinical knowledge and the ability to navigate diverse medical environments. Their flexibility allows them to fill staffing gaps and provide essential support to many different units. “We fill in the gaps of staffing to make everyone's day better,” said Patti Crepps, Critical Care Float Pool RN. “A float nurse has to be flexible and able to adapt to different situations and places – basically, ‘go with the flow.’ Patient care is basically the same all over; we make patient care possible by being familiar with all the various specialties and providing the specific care needed depending on the population we are taking care of on that shift.” “Float Pool staff members are like healthcare chameleons, transitioning between different departments,” added Shelby Riach, Acute Float Pool RN. “We incorporate flexibility, teamwork and a commitment to ensuring patients receive the best care, regardless of the setting or circumstances.” This team thrives in uncertainty; in fact, no workday is the same in Float Pool – and that’s exactly the way they like it. Working with many different teams across a multitude of specialties, these Care Aides, RNs, Critical Care Techs, Patient Safety Assistants (PSAs), Certified Nurses Assistants (CNAs) and more enjoy facing change, while they all share a goal of providing the best patient care possible. “No day looks the same; since we are the Float Pool, we are assigned a different assignment on Smart Square every day, whether it be as a care aide, a patient safety assistant, a unit clerk or patient transport,” said Melina Castenada, Care Aide. “If we are assigned as a care aide on the floor, we help assist with call lights and help with whatever nurses and CNAs may need, including feeding, transporting, walking, helping patients use the restroom, etc. When we are assigned as a PSA ‘sitter,’ we sit for the patient to help keep them safe. If we are assigned as unit clerk, we help answer phones and direct patients appropriately, file paperwork, answer call lights if needed and assist with office work.” “I love that every day is a different floor with different tasks and a different atmosphere,” added Julia Chappell, Critical Care Technician. “I find out which floor that I will be on right before my shift starts and head to the floor to find out my assignment for the day. Depending on the specialty, such as the medical-surgical floor versus an intensive care unit (ICU), my daily job tasks can vary.” When it comes to high-risk patients, who require special attention, PSAs within Float Pool step in to help. “The PSA role within Float Pool largely consists of adverse event prevention for our high-risk patients, and being a Float Pool employee allows us to work wherever we are needed,” said Dimitri Macouin, Patient Safety Assistant. “Whether it be in the emergency department, neurology or pediatrics, the PSA will be the eyes and ears for the nurses working with this patient population.” “Great strides have been made to ensure that PSAs remain vigilant and are recognized as an integral part of the patients' care team rather than 'just a sitter,’” added Karla Phillips, Patient Safety Assistant. Float Pool also oversees our Discharge Lounge, which offers patients and their families a dedicated space to reconnect and prepare for their discharge from the hospital. “The increase in utilization of the Discharge Lounge is something we are very proud of,” said Kara Abshier, Care Aide. “We assist in discharging patients from all over the hospital to help the floor and get new patients into rooms.” Every day brings a new challenge for Float Pool. As these team members wake up with uncertainty, they are ready to embrace the diverse demands of caring for patients of all ages. “The fact that Float Pool exists is amazing,” said Hannah Luccshesi, Acute Float Pool RN. “We wake up with no clue as to whether we will be working with babies, children or adults and then fill in the needs of the hospital.”