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Renown, United HealthCare and Health Plan of Nevada Contract Negotiation FAQs

Q. Why are the contracts between United HealthCare & Health Plan of Nevada & Renown Health in negotiation?
A. In response to the COVID pandemic, Renown Health was able to collaborate with community providers and insurers in unprecedented ways to care for our community. We are committed to making that high level of collaboration and best in class care a permanent reality for our patients in northern Nevada. It is our goal to provide for your long term health and wellbeing by providing access to the right care in the right setting. In alignment with that, we are modernizing our contracts to focus on value, collaboration and quality.

Q. When are the contracts set to expire?
A. The contracts between Renown Health and United HealthCare & Health Plan of Nevada are set to expire beginning May 1, 2021. We are confident the parties will reach an agreement and your healthcare will not be disrupted.

Q. What if I have an appointment scheduled after May 1st?
A. If you have an appointment scheduled with Renown, we will continue to provide your care. We will not collect more than your in-network out-of-pocket costs, including copayments, deductibles and co-insurance. Renown has adopted this policy to ensure our patients will not experience any disruption in care or services while we work through this negotiation.

Q. What if I am an established patient with Renown Medical Group?
A. If you are an established patient with Renown Medical Group, in order to help minimize disruption in care, you may continue to schedule follow-up appointments at this time. We will continue to accept in-network copayments, deductibles and co-insurance while we work through this negotiation process. Renown has adopted this policy to ensure our patients will not experience any disruption in care or services while we work through this negotiation.

Q. What if I am an established patient and need to schedule a surgery?
A. You may continue to schedule surgeries and other services at Renown. We will continue to accept your in-network copayments, deductibles and co-insurance for these services. Renown has adopted this policy to ensure our patients will not experience any disruption in care or services while we work through this negotiation.

Q. What if I am pregnant or undergoing treatment?
A. If you are currently pregnant or undergoing treatment, you may continue to receive care from your Renown provider. Renown will honor in-network copayments, deductibles and co-insurance for pregnancy-related services. Renown has adopted this policy to ensure our patients will not experience any disruption in care or services while we work through this negotiation.

Q. Who should I reach out to for other questions or concerns?
A. We understand situations like this may be confusing or concerning for you and your family, but want to assure you Renown is committed to you and our community.
If you have questions or other concerns about your:
• Employer provided United Healthcare or Health Plan of Nevada coverage, we recommend reaching out to your Human Resources Department or Employee Benefits department. Also you may contact United HealthCare or Health Plan of Nevada at the number listed on your member identification card.
• Individual Plan through Health Plan of Nevada and have questions, please call Customer Service at 1-800-777-1840.

Q. What insurances are accepted at Renown?
A. You can visit our “Accepted Insurances” page for a full list of accepted insurances at Accepted Insurances.