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Honoring Excellence in Patient Communications

Group of Renown employees at patient communication celebration event

“Amazing! Phenomenal! Thank you for always showing genuine concern. You are kind, considerate and caring. You are interested in me. You are the best doctor I have ever had. I trust you with my life. You act on things, right away. You are awesome. You have saved my life, and my family. You are knowledgeable, thorough, intelligent and compassionate. You are my favorite. You are my angel baby. You have made me better. You always make me feel like a success, even if I could have tried harder. I love you. I thank you.” These are some of the comments made by patients regarding their doctors and advanced practice providers honored this morning by Sy Johnson, President and Chief of Staff for Renown Health.

In honor of Healthcare Week, Renown Medical Group, the largest medical practice in northern Nevada, honored 46 physicians and advanced practice providers at the Dr. John Spellman Excellence in Patient Communications Award Celebration. This new annual award, supported by the Renown Health Foundation charitable organization and a donor family, honors physicians and advanced practice providers who demonstrate exceptional communications skills in their clinical practice, as awarded by their patients. Recipients of this award are ranked in the top ten percent nationally in provider communication for 2021, as measured by over 11 thousand patients who responded to the Centers for Medicare & Medicaid Services’ (CG-CAPHS) or Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient experience survey between October 2020 and June 2021.

Patients were asked if their medical providers explained things in a way they could understand; if they listened carefully; if they showed respect for what they had to say; if they spent enough time with them; if they read their medical records; if they ordered tests and followed up with them on their results; and to give them a rating on a scale of 1 to 10, where 10 was the highest score. “As honorees, your patients have given you a 10, an A+ and you set the gold standard for excellent communications with patients-scoring in the top 10% nationally,” said Rahul Mediwala, MD, Chief Medical Officer for Renown Medical Group.

“I love what I do, and it’s wonderful to know that my patients appreciate the care I provide,” said Christina Alsop, DNP, one of the providers honored today. The awards were given in remembrance of Dr. John W. Spellman, human rights advocate, scholar and professor, 7/27/1934 to 6/25/2021 by his family.

The Recipients of the 2021 Dr. John Spellman Excellence in Patient Communications Award are:

  • Alsop, Christina
  • Barangan, Caroline J.
  • Basho, Shruti
  • Bloch, Melissa P
  • Bryan, Janice K.
  • Budhecha, Sonia
  • Burgio, Pamela A.
  • Cavin, Lisa C.
  • Dimpel, Ashley J.
  • Dorsa, Denise J.
  • Galanopoulos, Christos A.
  • Galdo, Bella B.
  • Grudzinski, Courtney Dianne
  • Hansen, Benjamin
  • Hardacre, Michael C.
  • Healy, Sara Anne
  • Kermode, Charlotte A.
  • Kiser, Michele J.
  • Klippenstein, Matthew
  • Landis, Philip H.
  • May, Whitney
  • Medina, Mary Beth E.
  • Mindeguia, Catherine E.
  • Miyagawa, Dean
  • Moore, Willa F.
  • Morris, Katelyn
  • Morton, Lillian
  • Nielsen, Lorri
  • Nylk, Janina
  • Park, Susan J.
  • Patel, Bejal
  • Powers, Cindy M.
  • Roumanas, Athan
  • Safdi, Adam
  • Sandefur, Lauren L.
  • Schnell Blitstein, Jamie M.
  • Silverhart, Julie A.
  • Stodtmeister, Russell T.
  • Sutton, Jennifer B.
  • Tay, Jennifer
  • Thyssen, Katherine A.
  • Wagner, Karen
  • Wiese, Matthew C.
  • Wilson, Kristin L,
  • Zucker, Jacob P.

Patients served include those at Renown Regional Medical Center, the only Level II Trauma Center between Sacramento and Salt Lake City, and #1 Hospital in the State of Nevada in U.S. News and World Report Best Hospital Rankings for 2021. Physicians and providers also provide services to patients at Renown South Meadows Medical Center, named #1 Best Hospital for 2020 by U.S. News & World Report; and to patients at RenownRehabilitation Hospital, northern Nevada’s only Commission on Accreditation of Rehabilitation Facilities (CARF)- accredited hospital, specializing in the treatment of brain injury, spinal cord injury and stroke.

Renown Health is integrated with the University of Nevada, Reno School of Medicine, Nevada’s first medical school, which serves to enhance the health of the community through increased access to care, innovative health care delivery, expansion of clinical research and training for the next generation of physicians and health care professionals.

Almost 700 Renown Medical Group primary care and specialty providers are currently accepting new patients and accept most health insurance plans, including Renown’s not-for-profit insurance plan, Hometown Health. To find the doctor or provider that is best for you visit renown.org, or self schedule with your established provider at MyChart or call the Renown Customer Engagement Center at 775-982-4100.

Renown Health is currently hiring in all areas. Search for a new career opportunity and apply online at careers.renown.org.


About Renown Health

Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.

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Nevada Governor Joe Lombardo and Renown President and CEO Dr. Brian Erling pose for a photo as Dr. Erling accepts his Governor's Award.

Dr. Brian Erling and Renown Health Honored with Governor's Award for Pioneering First Kidney Transplant Program for Northern Nevada by Nevada Donor Network

Dr. Brian Erling, President and CEO of Renown Health, has been awarded the prestigious 2025 Governor’s Award in recognition of his visionary leadership and instrumental role in establishing the first kidney transplant program for northern Nevada. Presented at the annual Nevada Donor Network Gala by Governor Joe Lombardo at his residence in Carson City on May 8, the Governor’s Award honors individuals who have made outstanding contributions to organ, eye, and tissue donation in the state. Dr. Erling’s efforts mark a historic first for healthcare in northern Nevada, giving residents access to lifesaving transplant care close to home for the first time. “I have the distinct pleasure on behalf of the Nevada Donor Network, the great state of Nevada and myself to award the 2025 Governor’s Award to Dr. Brian Erling of Renown Health,” said Governor Joe Lombardo. Joe Ferreira, president and CEO of the Nevada Donor Network, added his congratulations. “This is a momentous step forward for our state and provides hope and healing to those awaiting transplants and their families. The expansion of essential transplantation services across our state is made possible because of an extraordinary partnership. Thank you, Dr. Erling, for paving the way for better health outcomes and a brighter future for those in need.” Dr. Erling accepted the award, saying, “Many people in this room tonight worked long and hard to bring the Renown Transplant Institute® to our region, and are so deserving of this award. I am happy, on their behalf, to accept this award. I started my healthcare career as an emergency medicine physician and sometimes had to tell families about a loved one's death. I vowed to preserve the legacy of those patients if given the chance.” He added, “When I came to Renown from Colorado, one of the first questions I asked was, with the dramatic growth in our population in northern Nevada, are we able to make additional investments in expertise and clinical programs to help keep more care local? Increasing access to health care, both preventive care and advanced treatment—is critical for a community’s well-being and optimal health.” “As a team, we thought it would be incredible if we could bring a transplant program to our area. Just think about how many people have had to travel more than four hours out of the area and rent hotel rooms for weeks. Not every person can afford that. We think about things like that because at Renown Health, we care for everyone. When people have to travel to Vegas, or Salt Lake City or California, to get the care that they need, that is a health equity issue.” “So, we stepped in, and transplant became a top priority for the entire team. We have amazing people who have made this happen. Dr. Ernesto Molmenti has 25 years of transplant experience and came from Northwell Health in New York City to help lead this program. Dr. David Mulligan, also a transplant surgeon, comes to Renown from Yale and the Mayo Clinic. Ashley Cardenas, the administrator for the Renown Transplant Institute joins us from University of California, San Diego- School of Medicine. We have recruited some amazing people.” “And here at Renown, we have so many outstanding leaders who made this happen. From Chris Nicholas, our CEO at Renown Regional Medical Center, to Dr. Rahul Mediwala, CEO of our medical group and a nephrologist who has spent years planning for this program, to Jimmy Lao, director of nursing for our Emergency Rooms, to Taralynn Basham, director of nursing for our ICUs, and everyone in between- we say, “thank you!” He finished by saying, “Thank you for the honor. We are excited to get the Renown Transplant Institute up and running, and we are looking to do our first kidney transplant within the next several weeks. Thank you, Governor, for making healthcare a priority. It has been a pleasure working with you and your administration.” Assessments Now Open for Kidney Transplant Candidates The Renown Transplant Institute® at Renown Regional Medical Center in Reno is one of only 250 transplant centers nationwide and one of only two centers in all of Nevada. 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To join the fight, donate to the Renown Health Foundation, a non-profit organization registered with the State of Nevada and recognized by the IRS as a 501(c)(3) entity at www.renown.org/donate or 775-982-5545. As the region’s only Level 2 Trauma Center for adults and children, Renown serves over 1 million people and 100,000 square miles. In U.S. News and World Report Best Hospital Rankings, Renown Regional Medical Center is named #1 Hospital for the State of Nevada for 2024, 2023 and 2022.
Read More Dr. Brian Erling and Renown Health Honored with Governor's Award for Pioneering First Kidney Transplant Program for Northern Nevada by Nevada Donor Network
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Renown Health ICUs Earn Prestigious Beacon Awards for Excellence, 3 Times in Row; Progressive Care Telemetry Unit First Time Winner

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