Renown Health Responds to COVID-19

As our country continues to see an increase in COVID-19 cases, including surges in hospitalized patients, Renown Health continues to prepare to meet the needs of our community. We continue to safely screen, diagnose and care for patients with respiratory illness, including COVID-19.

There is no walk-in swabbing for COVID-19 at Renown locations. A lab order from a provider is required for tests administered by Renown. Find out more about our current screening process.

Evaluations for COVID-19 Symptoms

If you are experiencing symptoms related to COVID-19, we are providing virtual options available to help assess your symptoms:

  • Schedule a Virtual Visit with your Renown primary care provider by calling 775-982-5000.
  • Schedule a Virtual Visit through Renown Urgent Care by logging into MyChart and selecting "Talk to a Doctor." You can sign up for MyChart online if you do not already have an account or call our Customer Service Team at 775-982-2781.
  • Call our Respiratory Health Screening Line, which is available Monday-Friday from 7 a.m. to 5 p.m., at 775-982-5000.

Your care team will help determine the appropriate level of care for your symptoms, which may include a COVID-19 test. If you are experiencing a medical emergency, please seek immediate medical attention or call 911.

COVID-19 Testing

County COVID-19 and testing information for symptomatic individuals is available on the Washoe County website.

If you have a lab order from a provider, Renown's drive-through testing is available Monday-Saturday from 7 a.m. to 2:30 p.m. There is no walk-in testing available at other Renown locations. Please contact your providers' office to request a lab order for a test.

Self-Pay Pricing

Mask Information

All people entering a Renown location must bring and wear a face mask. Homemade masks, surgical masks or N95s (typically worn by healthcare workers) are approved masks. Please note, bandanas and gaiters are not allowed, as they do not provide adequate protection.

We understand that not everyone in our community is able to wear a mask. Renown will not be able to provide notes of exemption from wearing a mask per Section 3 of Governor Sisolak’s Emergency Order.

Visit the CDC website for more tips on how to wear and clean your mask, and the Washoe County Mask On Move On website for more tips on keeping our community safe.

Urgent Care Virtual Visits

Urgent Care is now available from the comfort of your home through a same-day virtual visit on MyChart. Virtual visits are open 8:30 a.m. to 10:30 p.m. Monday-Friday and 9:30 a.m. to 4:30 p.m. Saturday-Sunday for Nevada residents. Login to MyChart and select Talk to a Doctor to get in a virtual line for urgent care. If you do not have a MyChart account, you can sign-up online. If the visit is for a minor, you will also need to activate MyChart Proxy using these instructions.

If you need assistance with your MyChart account, please call 775-982-6686. For all other questions about scheduling and appointments, please call 775-982-5000.

MyChart

Regular Appointments and Patient Care

Accessing Other Care

We are also continuing to care for patients who are seeking primary care, urgent care and other appointments at Renown. Same-day appointments are available for both virtual visits and in-person care. Walk-in care continues to be available at our emergency rooms. Please visit this page for details on all other care.

Ongoing Care at Renown

What to Expect

Renown Regional Medical Center Parking

Parking for Patients and Patient Supporters

Patient Supporters may continue to deliver and pick up their patient from the Mill St. entrance to Tahoe Ground, in yellow on the map. View Map (PDF).

  • Mill Street Parking Structure/Alternate Care Site:
    Patients and Patient Supporters may now park on Floors 3, 4 & 6. Note, the Alternate Patient Care Site is on Floors G, 1 & 2.
  • 2nd Street Parking Garage:
    Patients and Patient Supporters may park in the 2nd Street Parking Garage and the other areas in blue on the map. Provider parking has been assigned to other areas (see above).
  • 75 Pringle Parking Lot:
    Patient drop-off/pick-up and parking for patients with handicapped/disabled placard only.

Thank a Care Provider

Our Care Providers Are Fighting the Good Fight For You
The Renown team is working harder than ever to care for our community during the COVID-19 pandemic. Let them know that you're rooting for them, that you have their backs, or that you just simply appreciate what they do.

Send a Thank You.

Donation Information

We are so grateful for our community’s support during these unprecedented times. To address the many generous offers of assistance, we have compiled this information and hope you find it helpful. Learn more.


Best Medicine News

Renown Health’s blog brings you expert health and wellness information to guide you through topics related to COVID-19.