The health and safety of our patients, families and staff members is our top priority.

As a patient, at time of admission or at the beginning of an emergency room visit you will be asked to identify two healthy adult "patient supporters" to accompany you on your Renown medical visit, surgery, birthing or hospital stay. One patient supporter is allowed to visit at a time and one per day; for example, Bob’s wife can visit him in the hospital on Tuesday and his brother can visit him on Wednesday.

You can designate your patient supporters, who may be relatives or friends or anyone you would like to be a partner in your care. If you do not have a designated patient supporter, we would be pleased to have a volunteer to serve in that role, to assist you during your visit or hospital stay.

Thank You for Your Help

To help us safeguard the health and wellness of our patients, care team, and community, we ask the following of our patient supporters:

  • All people entering Renown sites must bring and wear a face mask for your entire visit, including patient rooms.
  • Check in through a designated entrance where you will be screened for illness including having your temperature taken via an infrared thermometer that scans your forehead.
  • Practice six-foot physical distancing at all times. Visual reminders are in place in public reception areas, elevators, shops and cafeterias
  • Before or at the beginning of the visit or hospital stay, discuss with your loved one how much you should be involved in the updates with his/her hospital health care providers. Be sure to cover medication, advocacy, current condition and medical history.
  • Ask questions and take notes to share with your loved one. Don't hesitate to ask them to re-explain a concept or to write something down. Notes of most patient visits are available through the patient's MyChart online account.
  • If your loved one needs something or feels uncomfortable, please bring it to the attention of the care team.
  • As you and your patient prepare to leave the hospital, please take time to review and understand all instructions.
  • Adhere to all patient confidentiality and medical privacy policies.
  • If you are visiting a loved one who is in an isolation area, our team will assist you with putting on Personal Protective Equipment (PPE). This PPE reduces your risk of exposure to infectious disease, but does not guarantee protection. Please follow any directions provided by our care teams to help ensure the health and safety of everyone.

What to Expect

Visiting Hours

If you are the patient supporter, please visit your patient as they request and between the hours of:

  • Renown Children's Hospital: Open access. (Two parents and/or guardians may be designated as patient supporters, due to current space constraints, we ask that you visit one at a time).
  • Renown Regional Medical Center and South Meadows Medical Center: 8 a.m. to 8 p.m.
    • For Intensive Care Units (ICU): 9 a.m. to 8 p.m.
  • Renown Rehabilitation Hospital: See Below.

As of November 13, 2020 and with the increasing number of positive COVID-19 cases in Washoe County, patient visitation at Renown Rehabilitation Hospital is now by phone, video chat and "from the outside in" window visits for families and supporters.

In person visitation has been suspended at Renown Rehabilitation Hospital except for scheduled family training, which will take place in a designated area. To send a personalized message to a loved one, fill out the information below (be sure to spell names correctly), and it will be hand-delivered to patients staying overnight. Messages are delivered Monday-Friday from 8:30 a.m. to 5 p.m., excluding holidays.

Contact a Patient


We are pleased to offer the following parking options at Renown Regional Medical Center for patients and Patient Supporters.

  • Mill St. entrance to Tahoe Ground: Patient Supporters may continue to deliver and pick up their patient from the Mill St. entrance to Tahoe Ground, in yellow on the map.
  • Mill St. Parking Structure/Alternate Care Site:
    Patients and Patient Supporters may now park on Floors 3, 4 & 6. Note, the Alternate Patient Care Site is on Floors G, 1 & 2.
  • 2nd St. Parking Garage:
    Patients and Patient Supporters may park in the 2nd Street Parking Garage and the other areas in blue on the map. Provider parking has been assigned to other areas (see map).
  • 75 Pringle Parking Lot:
    Patient drop-off/pick-up and parking for patients with handicapped/disabled placard only.
View Map (PDF)


Our environment is active and unpredictable

Should total visit volumes exceed a safe capacity or guidelines from national, state authorities or other critical factors change regarding these policies, these guidelines may change. We will provide you with as much advance notice as possible.
COVID-19 Updates