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Department Spotlight: Hospital Care Management
Navigating care through the hospital system can be a daunting task for any patient. When faced with a difficult diagnosis or a complex healthcare journey, patients hope for, and deserve, the gold standard of support in helping them get connected with the resources, counseling, follow-up care and action plan to Fight the Good Fight. That hope quickly turns into reality and relief when the case managers and social workers at Renown Health step in to help. Renown’s Hospital Care Management department consists of caring, compassionate case managers and social workers who are the ultimate welfare protectors. By tapping into the needs of every patient and bridging any needs gaps with the resources they need, these team members move mountains to ensure every case results in the best possible outcomes. Your In-House Patient & Family Liaisons Whether they are providing therapeutic services to patients experiencing behavioral health issues, referring patients in addiction recovery to resources to aid in their recovery process or guiding a patient with cancer through the complicated care process, our case managers and social workers ensure patients and family members stay on course throughout their healthcare journey from beginning to end. “Our department has teams that cover all areas of the hospital, including the emergency department,” said Mary Matteoni, LSW, Director of Hospital Care Management at Renown Health. “We see all-aged patients, ranging from NICU babies and families to those experiencing the last moments of their life (and everyone in between).” “All of our cases start in the prevention, or pre-acute, phase and continue through the healthcare continuum,” added Alma Yanez, DNP, Manager of Hospital Care Management at Renown Health. “We are here to partner with patients and families, helping them assess, plan, implement and evaluate options of care and services to meet everyone’s needs.” These team members are your go-to counselors, crisis interventionists, community resource referrers, and most of all, patient advocates. When patients need a leader to follow if confronted with an intimidating hospital stay or life-altering diagnosis, our experienced Hospital Care Management department gladly steps in to be that support system, easing fears and anxieties along the way. Providing optimal care and guidance is par for the course for this team. "We help patients understand confusing diagnoses, arrange rehab and other post-hospital supports, help families understand how they can best support a loved one facing a ‘new normal’, navigate end-of-life decisions and so much more,” said Abbie Smith, LSW, MSW, Social Work Care Coordinator at Renown Health. This department also serves as Renown’s discharge experts. Our case managers and social workers facilitate appropriate length-of-stay and work around the clock to arrange services for patients as they acclimate back home. “Reviewing each patient’s medical records to ensure every resource and section of care is delivered at the right time is crucial,” said Alma Yanez. “Patients depend on us to use the best judgment when it comes to cost-effective outcomes and the planning and execution of their care after they leave our hospital.” Expert care coordination, health resource referrals, therapeutic services, workshop facilitation, healthcare financial liaising, crisis support, staff training...a better question for this department might be, “what don’t they do?” These team members are proud “do-it-all-ers.” “Our team is proudest of being a support to our patients and their families, as well as the positive impact our work has during traumatic and difficult times in people’s lives,” said Abbie Smith. “Everything is ‘Figure Out-able'” Those are the wise words said by Abbie Smith, LSW, MSW and emphasized by her entire team. No case is too complex for our Hospital Care Management department, yet every case poses great rewards for both the providers and the patients. “I love being a social worker for Renown, as every day is filled with new and diverse situations,” said Abbie Smith. “As the social worker assigned to the trauma intensive care unit, my experiences at Renown are challenging but very rewarding. I have the privilege of helping victims of traumatic situations get the social, emotional, psychological and medical assistance they need to help recover from their experience.” Every team member in the Hospital Care Management department leads with the utmost care and concern for every single patient and their families, leveraging compassionate communication techniques every step of the way. “For so many patients, they are admitted to the hospital and receive life-changing news,” said Mary Matteoni, LSW. “Our department is the one to answer questions like ‘what do I do now?’ or ‘how am I going to get through this?’ Our team members are experts in their field, and they have a unique holistic lens into the patient’s situation. They spend time learning about the patient’s experiences and circumstances before they were admitted and navigate the next steps of what their new reality means. We spend countless hours ensuring each patient has the resources needed to be successful upon discharge.” “I always ask open-ended questions to help reduce my patients’ fears, such as, ‘How are you feeling?’ or ‘What can I do?’” added Abbie Smith. “We listen to learn more about the individual’s unique circumstances so we can offer appropriate support and guidance.” Compassionate communication is especially important when our case managers and social workers approach terminal illness, palliative care options and end-of-life conversations with patients and families. While never easy, these team members always lead with empathy. “End-of-life conversations, which I help facilitate, frequently occur in the ICU,” said Abbie Smith. “When needed, I help families work through painful, initial moments of grief after losing a loved one.” Each social worker and case manager takes any opportunity to lessen patient stress, which can make all the difference in the end. “Patients and families look to us for comfort and support, and we are proud to be a source of solace for them,” said Kami Price, LSW, Supervisor of Social Services at Renown Health. “No matter how complicated the case is, we are always there to guide them through what may otherwise be a daunting journey.” Now Hiring: Holiday Heroes Needed This dynamic department is expanding! This team is seeking case managers and social workers in a wide variety of disciplines, including behavioral health, oncology and chronic care management. From social work bachelor’s and master’s students looking for an enriching entry-level opportunity to highly experienced case managers seeking to make a genuine difference, the Hospital Care Management department is the team for you. “Our team consists of some of those kindhearted and thoughtful individuals I’ve ever worked with,” said Alma Yanez, DNP. “Those attributes are vital to ensuring a positive patient experience, especially as we help them navigate a complicated and intimidating healthcare journey.” “Respect and compassion are also required characteristics to work in social services,” added Abbie Smith, LSW, MSW. “Having respect for our patients, their personal information and challenges is essential. Social workers interact with highly diverse populations, and it is imperative to keep an open mind and seek understanding of patients’ unique situations.” The holiday season can be especially difficult for many patients and families dealing with a difficult diagnosis or facing a long hospital stay. That’s why we need social work and case management heroes more than ever this time of year. Giving a patient and family the gift of support can be one of the greatest gifts of all. “I strongly believe that Case Management/Social Services often gets to be the light in many dark moments,” said Mary Matteoni, LSW. “I have a great passion for the work that is done in Hospital Care Management and am so proud of the team we have built and the work they do daily. We are a team of laughter, enjoyment and solid expertise in our work.” It’s time to ask yourself: are you ready to change the lives of patients and families?
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Department Spotlight: Infection Prevention
Hygiene in healthcare is an essential backbone to providing the safest, most optimal care to every patient. From everyday handwashing techniques and getting all necessary vaccinations to surveilling our health system before the onset of outbreaks, at Renown Health, creating and maintaining a low-infection environment is a group effort. From ensuring fundamental infection prevention practices are carried out to identifying process improvement opportunities, Renown’s Infection Prevention (IP) department is here to help care teams be successful in their role. This effort is led by members who are devoted in sharing evidence-based best practices to our patients, employees, healthcare organization partners and community. Making “Zero” A Reality Reducing healthcare-associated infections is possible when core infection prevention practices are incorporated into the daily care of our patients. These team members are dedicated to Renown’s commitment to creating a culture of Excellence, caring for our healthcare environment, and our care teams. “Often times, when asked what we do in our work it can be a challenge to answer because unpredictability is built into almost every day; and in that, we as a team must divide and conquer,” said Susanne James, Manager of Infection Prevention. Every day, each team member is assigned a day to perform required surveillance activities. Whether they are reviewing patients’ infections and isolation and evaluating lab orders for possible infectious processes or reporting communicable diseases to the local health authorities and the CDC, every Infection Preventionist participates in improvement projects and address issues as they arise. The Infection Prevention team plans, organizes, manages and evaluates the Infection Prevention Program and ensures IP policies reflect current best practice. They work closely with all departments at Renown in order to achieve high levels of standards that are implemented to reduce transmission of infection. “As a team, we perform ‘Infection Prevention Environment of Care Rounding’ on all units and departments to ensure our environment complies with regulatory requirements,” said Erika Clark, Operations Analyst at Renown Health. "We work together with Facilities and Site Practice Leaders to ensure a safe environment.” The pandemic challenged all Renown teams to find creative solutions for issues no one ever imagined. Our Infection Prevention department worked tirelessly alongside Renown's Hospital Incident Command Structure (HICS) and care teams in creating several lines of defense against COVID-19, including: Launching Renown's Alternate Care Site to meet the need for critical patients. Bringing on the new lab tests and specimen collection criteria. Managing demand for personal protective equipment (PPE). Bringing vaccines to staff and then to the community. Managing ill employees and our visitors. Keeping all locations informed on pandemic status and changes (which were occurring at breakneck speed). These initiatives enabled Renown's care teams to focus on providing the safest care possible to patients saving countless lives. This solidified the fact that together, the team can accomplish anything. “Infection Prevention is proud to be a valued and respected member of the care team,” said Susanne James. “We appreciate being a trusted resource and take this responsibility seriously as this enables us to provide staff the best possible tools to be successful.” Fight the Good Fight Against the Spread of Disease Educating patients and providers plays a huge part on the Infection Prevention stage. This team provides educational materials on a range of topics, some of the most important are, proper hand hygiene and the use of PPE. All these materials can be found throughout our health system and serve as an important reminder – infection prevention starts with all of us. “We partner with every aspect of the health system – environmental services, nutrition services, lab services, facilities, pharmacy, physical therapy and occupational therapy, respiratory care, patient access, security, nurses, providers and quality...just to name a few!” said Susanne James. Our Infection Prevention team also partners with Washoe County Health District and other public health agencies to report – and in turn, stop the spread of – diseases and exposures. These close partnerships poise our team to do what we do best: Fight the Good Fight. “I greatly appreciate everyone in the IP department for sharing their expertise as I learned a new position,” said Erika Clark. “I love working with my team and how closely we work with other departments to ensure excellence in all we do.” Our health system is ever-changing. But according to the experts in our Infection Prevention department, the three main ways to prevent illness and disease that remain the same time and time again are to: Clean your hands. Hand hygiene is the most effective way of preventing the spread of infections. The CDC recommends washing your hands with warm soap and water for 15-20 seconds or using an alcohol-based hand sanitizer. Clean your hands often and assist our patients to do the same. Learn expert hand-washing advice here. Get vaccinated. Immunizations are one of the top methods you can embrace the fight against preventable diseases, such as COVID-19, flu, measles, tetanus and more. Discover how you can get vaccinated with Renown. Keep germs from spreading. Practice good hygiene by covering your cough or sneeze or wearing a mask and sanitizing frequently touched spaces. Stay home if you feel ill to prevent the spread of illness and infection. Be sure to bring up any illness concerns with your primary care provider. “Every aspect of our health system has an infection prevention component, and we work daily to ensure our staff, patients and visitors are providing and receiving care free from potential harm or infections,” said Susanne James. “We are often the first call staff make when they have questions, concerns or just need someone to help improve process or outcomes.” Reveling with Renown Proudly defining themselves as a “small but mighty” team, the six-person Infection Prevention department moves mountains to ensure the safety of anyone who walks through Renown’s doors. The tight-knit nature of this team can be felt from miles away, and to them, being “small but mighty” is not a hindrance, as they have the support of the IP Champions and the entire health system. “I originally came to Renown in 2018 as a nurse traveler, the facility and people I worked with immediately made an impact on me,” said Brian Stroud, Infection Preventionist at Renown Health. “My wife and I chose Renown and Reno due to the positive impact the people had on us. Everyone is welcoming, helpful and caring. Now, I am a full-time employee, and the team has made my transition into infection prevention trouble-free." Renown’s mission of providing a genuine difference for the health and wellbeing of the community is heightened and echoed by the Infection Prevention team. “I chose Renown because of the reputation Renown has earned in the community because of the excellent care and level of services provided,” said Shannon Oriola, Infection Preventionist at Renown Health. “I absolutely love this team and my Renown family!” “What brought me to Renown was the opportunity to acquire diverse skills which then motivated me to pursue my master’s degree,” added Paul DeLeon, Infection Preventionist at Renown Health. “What keeps me here is the people – Renown attracts hard working, ethical and caring people.” "My wife and I loved coming out to the Nevada mountains on vacations," added Russ Laarman, Infection Preventionist at Renown Health. "After being in Michigan for 47 years, we took the plunge and made NV our home. The experience has been great! I work with a great team that is very knowledgeable and works hard to ensure positive outcomes for our patients and colleagues at Renown.” Their pride shines through with their own individual accolades, both inside and outside of work. This past year: Shannon Oriola received a scholarship from the Association for Professionals in Infection Control and Epidemiology (APIC) for “improving outcomes through knowledge and practice,” which provided her with a $1,000 scholarship to attend the annual APIC conference in Indianapolis. Paul DeLeon earned his Certification in Infection Control and Prevention from APIC. Erika Clark completed Renown’s High Potential program, a six-month program that gives employees hands-on learning experience with several competencies, including emotional intelligence, effective communication, building successful relationships and organizational knowledge. Brian Stroud and his wife Charla became official Nevada residents. Russ Laarman scaled Mount Whitney. ...And the list keeps growing! Charged with the goal of keeping disease spread at bay, our Infection Prevention team remains vigilant and dedicated to their mission. Their commitment to Renown and to keeping our health system clean and healthy proves the age-old saying true: not all heroes wear capes. “I’m so very proud of the work Infection Prevention does every day, working with the vast teams throughout the health system to improve lives,” said Susanne James. “We would like to thank all of you for protecting the health and safety of your colleagues, our patients and the community.”
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Five Tips for Maintaining Your Mental Health While Job Hunting
It is no secret that looking for a new job can be stressful and overwhelming. Yet a record number of Americans are quitting their jobs to look for new opportunities, a trend also known as the “Great Resignation.” While there are many reasons why someone might be on the hunt for new work, it’s important for all job hunters to check in with their mental health regardless of their job hunting circumstances. To learn more about maintaining your mental health while looking for a new job, we spoke to Dr. Mavis Major, a Licensed Clinical Social Worker and Behavioral Health Therapist at Renown Health. 1. Identify Goals When beginning your job-hunting journey, your first step should be to make a plan that focuses on quality over quantity. Make lists of companies you would like to work for and, if you’re looking to change fields or industries, make a list of careers that interest you. At this stage in the process, it’s also important to determine what salary range you’re looking for, what type of work environment you want (in-person, remote or hybrid) and understand what benefits are important to you. Identifying goals makes it easier to narrow down the list of jobs you apply for so you can produce quality applications rather than frantically applying for jobs without putting thought into the process. 2. Set Boundaries It does not matter if you are working full-time while applying for jobs or if applying is your job right now; it can be easy to get lost in the stress of it all. For that reason, it is essential to set intentional boundaries throughout the process. This can look like scheduling days that you fully take off from the job search or going for a walk before a big interview to clear your head. Setting boundaries will make you more productive overall and hopefully help you get your mind off the process. 3. Ask For Help Do not try and tackle this undertaking on your own. Once you have identified goals (see tip #1) make lists of people you know within those industries, and do not be afraid to reach out. Of course, never be afraid to reach out to a mental health professional to talk through why this process might be making you feel anxious. Talking to someone who is not your friend or family can give you a different perspective.
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Renown Celebrates Pride Month and LGBTQ+ Communities with Love
Rainbow lights illuminate Renown’s iconic “LOVE” sculpture, and powerful employee stories shared during Pride Month. Reno, Nev. (June 16, 2020) –In celebration of Pride Month and Reno’s LGBTQ+ communities, Renown’s LOVE sculpture, a one-ton, welded aluminum artwork with letters 10-feet tall and eight-feet wide, will be illuminated by rainbow LED lights throughout the month of June. LOVE is located at Renown Regional Medical Center’s main entrance at 1155 Mill Street in Reno, Nev. and visible to vehicular and pedestrian traffic along the Mill Street and Ryland Street corridors. Dr. Tony Slonim, president and CEO of Renown says, “At Renown, we are proud to support our LGBTQ+ communities. During Pride Month and beyond, we are honored to offer an inclusive, safe environment for our staff and patients—one that celebrates diversity in all its forms. The LOVE sculpture has already brought a bright light into our world, and I look forward to the joy it will bring to everyone who gets to see it in rainbow colors.” In commemoration of Pride Month, Renown is committed to highlighting some of the LGBTQ+ individuals who make up a portion of its 7,000 employees. Sean Savoy, Renown’s manager of spiritual care, shares how his experiences as a gay man positively affect his career in spiritual healing and the compassion he shows others. "The foundation of spiritual care is compassion – being with people in need by caring, supporting, and showing empathy, and promoting a sense of well-being,” said Savoy. Being a member of the LGBTQ+ community informs that deep sense of compassion and empathy in a very special and unique way.I have found the intersectionality of my gay and spiritual selves has been a blessing in my life." Created by artist Laura Kimpton and fabricated by Jeff Schomberg, the LOVE sculpture first appeared at Burning Man in 2019. Thanks to a partnership with non-profit Artown, the sculpture debuted at Renown in April of 2020, and since served as a symbol of hope and determination for hospital staff, patients and community members amid the COVID-19 pandemic. Generous donors and the Renown Health Foundation funded the sculpture’s instillation. ### About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org. Media Contact: Public Relations M: 775-691-7308 E: news@renown.org
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Gratitude Takes Flight at Renown Health in Celebration of Nurses & Hospital Week
Renown’s general surgical unit debuts a set of angel wings crafted by staff and their families in Renown’s general surgical unit debuts a set of angel wings crafted by staff and their families in commemoration of Nurses & Hospital Week, May 4–10. A special piece of artwork in Renown Health’s general surgical unit is bringing color and joy to everyone who walks by. The unit’s new angel wings backdrop is made up of individually-decorated feathers – created by Renown nurses, certified nursing assistants, unit clerks, supervisors, staff’s family members and anyone else who wanted to contribute their creativity. Assembled in celebration of Renown’s Nurses & Hospital Week, observed May 4–10, this angelic backdrop sheds light on some of the things our nurses are most grateful for. “This art project was a month in the making,” said nurse manager of Renown’s general surgical unit, Deanna Olson. “A true collaborative effort, our staff, and even some of their children, would use their breaks and downtime to cut out and decorate feathers. Some focused on using bright, vibrant colors, while others wrote about what they are grateful for and the things that make them happy.” Doodles of pets, names of family members and inspirational quotes are just a few of the things featured on the feathers. The names of the 110 employees working in the unit can also be found throughout the angel wings. The idea behind the backdrop theme was inspired by nurse Melissa Vierra, who spent her last night as part of the general surgical unit working with a few team members to build the angel wings. Vierra now serves as a nursing administrative manager for Renown. “It takes an angel to be selfless enough to devote oneself to the care of others,” said Vierra. All our angels are as unique as the feathers in the wings, but together, we are united as a team to provide the best care possible for our patients. I am extremely grateful for my nursing family and all the lives they touch, including mine, every day.” A few Renown nurses joined Vierra in expressing their gratitude: “I am grateful that I have a job and for everything I have in my life.” – Elizabeth Rios, CNA “I am grateful for my family.” – Jena Smith, RN “I am grateful for my health.” – Mary Gutierrez, UC “I am grateful that I am not sick.” – Barby Workman, CNA “I am grateful for my life.” – Sierra Genz, RN “I am grateful for my health.” – Alyssa Daly, RN “I am grateful to be working.” – Skye Sauls, RN “I am grateful for my pets and my family.” – Colette Chapman, RN “I am grateful for the Bob Ross-esque landscapes.” – Tahni Murphy, RN “I am grateful for my family, my health and having a job that I love.” – Deanna Olson, RN During times of uncertainty, it’s these things, coupled with our amazing patients and teammates that keep us going,” added Olson. “I’m lucky to have the angel wings right outside my office. Seeing our angels from all departments take photos in front of the wings and hearing the love and happiness in their voices gives me hope to look towards the future – our community is in amazing hands.” ### About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of there region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org. Media Contact: Public Relations M: 775-691-7308 E: news@renown.org
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Renown Health Lowers Minimum Employment Age To 16 Years Old
Students ages 16 and older can now submit applications for entry-level, non-clinical opportunities at region’s top employer and one of the nation’s Top Places to Work ® Obtaining a career in healthcare has been the goal of many who seek to make a positive difference in the lives of others and improve the health of their communities. Overall employment in healthcare occupations is projected to grow 13 percent from 2021 to 2031, much faster than the average for all occupations; and this increase is expected to result in about 2 million new jobs over the decade, according to the Bureau of Labor Statistics. Today, Renown Health leaders announced they are accepting employment applications for individuals 16 years old to work in entry-level, non-clinical roles; formerly teens needed to be 18 years or older to apply for employment at Nevada’s largest not-for-profit health network. “Many of us who work today as physicians, nurses and key members of the healthcare team, started out as teenagers working or volunteering in our local hospitals,” says Brian Erling, MD, MBA, President & CEO, Renown Health. “Supporting local teens with their first jobs in healthcare, and providing support for life-long careers, helps build the workforce of the future. We are excited to welcome the next generation of Renown employees as they partner with us to care for our community and Fight the Good Fight.” “For more than 160 years, the foundation of our success has been to hire the brightest and most compassionate people,” says Brittany Brown, MBA, Director of Recruitment. High school students curious about a career in healthcare are encouraged to apply to one of the many entry-level, non-clinical positions available now at Renown Health. All entry-level positions offer flexible schedules to account for school schedules. Named Ragan’s “Top Places to Work for 2022,” Renown Health fosters a caring culture of values that include caring, integrity, collaboration and excellence. Renown was awarded for championing their workforce and providing guidance, initiatives and resources that promote a diverse, equitable and inclusive workplace, offering ample room for professional growth and providing effective communication that keeps employees engaged and informed. “Renown Health is rising to the occasion by expanding employment opportunities for high school students,” said Ms. Brown. “We hope to help teens develop career skills that will serve them today, and for a successful future.” The decision to lower Renown’s minimum employment age to 16 was rooted in the health system’s desire to support students in their long-term career goals and foster their interest in healthcare. Renown’s expert recruiters are poised to welcome teen applicants and be a resource for them throughout the hiring process. Along with offering education and career growth opportunities, Renown has extensive employee benefits available to full time and part time employees. Open part-time and per diem positions available for students who meet the new minimum age requirement of include, but are not limited to: Patient Access Representatives Patient Safety Assistants Patient Transporters Dishwashers Food Service Workers Housekeepers Renown Health also recognizes the value of experienced workers and believes in equal opportunities for all. Part-time, full-time and flexible positions are also available for people 55+ and retirees. Individuals may apply directly at renown.org/careers. Renown Health ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. For more information, see our non-discrimination policy at renown.org. About Renown Health Renown Health is the region’s largest not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®.
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More Doctors and Nurses to Serve You! Renown Shares the Love, Investing in Care for Community
Nevada’s #1 ranked hospital system announces plan to hire 500 more physicians, nurses, clinicians for region In recognition of Valentine’s Day, Renown Health today announced a national physician, nurse, and clinical specialist recruitment campaign to help fill positions and expand access to community-based primary and specialty care across northern Nevada. Over the last year, consumer demand for Renown physicians, providers and services has increased significantly. At the same time, the nationwide physician and nursing shortage that experts predicted has arrived. As a result, in an innovative partnership with over 7,000 employees, the health care system has launched a national recruitment campaign to ensure staffing to meet the needs of a growing patient base and community. The new recruitment campaign, Fight for You, uses the tag line “Every day, we fight like you. Every day, we fight for you,” to appeal to clinicians and employees devoted to the not-for-profit healthcare system’s mission; to make a genuine difference in the health and well-being of the people and communities.” Watch the video here. “We honor and celebrate every one of our 7250 employees,” said Brian Erling, MD, MBA, President & CEO of Renown Health, “and have launched this campaign to recruit 500 more dedicated and committed clinicians to care for our patients. Our transformation as a health system demands that we invest in our employees to meet the current healthcare needs of our community. Fight for You is a vibrant campaign that will attract those drawn to Renown’s mission of caring for one and all.” The campaign is supported by social media promotion on Google, LinkedIn, Facebook, and Instagram. Compelling videos are being promoted on the health system’s website, social media accounts, and used at recruitment events to showcase the diverse faces of the Renown team. All open positions are listed on Renown.org/careers. In terms of retaining current employees, Renown Health announced that starting April 1, 2023, they are expanding the 401(k)-retirement plan match based for Renown employees based on an employee’s seniority date. Under this expanded benefit, Renown will continue to invest 4% for employees who participate and have up to 4 years of benefit eligible service. And, for those employees with 5 to 9 years of service, Renown will match your contributions at 5% of your pay, 6% for those at 10-14 years, 7% for 15-19 years - and so on, up to 9% for those who have been at Renown for 25 years or more. In addition, to support all employees in furthering their education, Renown is increasing educational reimbursement for full and part time employees to the IRS tax free maximum of $5250 and expanding the benefit to per diem employees in the amount of $2625. Per diem employees must meet the per diem requirements to be eligible for reimbursement. “I am proud of the thousands of physicians, nurses and caregivers who provide exemplary, compassionate care, every day, to Nevadans in need,” said Melodie Osborn, RN, Chief Nurse Executive, Renown Health. “This campaign is about connecting people with a passion for healing and Renown’s mission, vision, and values of caring for the people who live here. Northern Nevada and Lake Tahoe are among the most beautiful places to live and work. We hope our campaign encourages others to consider growing and working for the #1 rated hospital in Nevada.” As the region’s only Level 2 Trauma Center, Renown serves over 1 million people and 100,000 square miles. Nevada is one of the fastest growing states in the US and the population of Washoe County grew by over 50,000 people between 2010 and 2019, to a population of 471,519. In U.S. News and World Report Best Hospital Rankings, Renown Regional Medical Center is named #1 in the State of Nevada for 2021. No other hospital in Nevada earned recognition from U.S. News. About Renown Health Renown Health is Nevada’s largest, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe, and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination, and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health. To join the Renown Health team visit www.renown.org/careers.
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Locally Owned Not-For-Profit Insurance Company, Hometown Health, Welcomes New CEO
David Hansen, MBA, joins Hometown Health to continue to serve future generations and improve the health and well-being of Nevadans Renown Health and Hometown Health are excited to announce David Hansen, MBA, is joining Hometown Health as its Chief Executive Officer (CEO). In his role as CEO, Hansen will oversee Hometown Health, contributing to its growth to ensure the not-for-profit company is here for generations to come and to assist Renown in developing new care models that will deliver healthcare that is both accessible and affordable. “We are pleased to welcome such an experienced and talented leader like David to our organization and to northern Nevada,” said Tony Slonim, MD, D.Ph., President and CEO, Renown Health. “As CEO of Hometown Health, David will continue to foster a culture of caring and excellence, while ensuring wide-ranging medical coverage and great customer service to Hometown Health’s more than 138,000 members statewide.” Hansen has spent the previous twenty years of his career working for UnitedHealthcare, a health insurance company based out of Minnetonka, Minnesota. During his time at UnitedHealthcare, Hansen held various roles including chief financial officer of clinical & network services, west region president of network & provider services, chief executive officer of the California Health Plan and chief executive officer of the Pacific Northwest Health Plan. He has also served in executive roles with PacifiCare and TransAmerica Occidental Life and began his career in the audit and management consulting practice of Deloitte & Touche. “Choosing healthcare coverage is one of the most important decisions people make. I am excited to begin my work with Hometown Health and Renown to help our members receive the quality coverage to enhance their health and well-being,” said Hansen. “Hometown Health is such a community-focused organization and I look forward to being a part of a team that gives back to improve the health and wellbeing of the communities we serve. ”David has an MBA in Finance and Business Policy from the University of Chicago, and a BA in Economics and Business from the University of California, Los Angeles. About Hometown Health Established in 1988, Hometown Health is the insurance division of Renown Health and is Northern Nevada’s largest locally-owned, not-for-profit health insurance company. Providing wide-ranging medical coverage and great service to members, Hometown Health represents a philosophy of health care that emphasizes active partnerships between members and physicians. For more information, call 775-982-3000 or visit www.hometownhealth.com. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
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Dr. Rahul Mediwala Promoted to Chief Medical Officer
Dr. Mediwala’s leadership through challenging times helps Renown to thrive despite uncertainty ofCOVID-19 pandemic Rahul Mediwala, MD, CPE, has been promoted to Chief Medical Officer (CMO) of the Health Services Division at Renown Health after serving as interim CMO since the beginning of the COVID-19 pandemic, working tirelessly to lead a team on the frontlines who continued to provide quality and compassionate care to our community through the uncertainty and pressure of the pandemic. Dr. Mediwala has been with Renown for 11 years, originally joining Renown Medical Group to lead the nephrology program and as medical director for the dialysis unit. Over the years, he has taken on additional leadership roles for Renown Medical Group; serving as chair of Medical Specialties, and Chief Medical Officer for the Renown Accountable Care Organization. “I am thankful for our team of physicians, care providers, medical assistants, patient access representatives, administrators and all who have worked through change to continue to make a genuine difference in the health and well-being of the people and communities we serve,” said Dr. Mediwala. “I look forward to continuing to lead this talented team at Renown as we work to find how we can adapt to meet the changing needs of our health system and community to thrive into the future.” Dr. Mediwala has a bachelor’s degree from Texas A&M in biomedical engineering, his medical degree from Baylor College of Medicine in Texas and served as chief resident for Internal Medicine at University Hospitals in Cincinnati and subsequently completed a nephrology fellowship in Cincinnati. Prior to joining Renown, Dr. Mediwala practiced with a large nephrology specialty group in Ohio. About Renown Health Renown Health is a locally governed and locally owned, not-for-profit integrated healthcare network serving northern Nevada, Lake Tahoe and northeast California. Renown is one of the region’s largest private employers with a workforce of more than 7,000. It comprises three acute care hospitals, a rehabilitation hospital, the area’s most comprehensive medical group and urgent care network, and the region’s largest and only locally owned not-for-profit insurance company, Hometown Health. Renown has a long tradition and commitment to continually improve the care and the health of our community. For more information, visit renown.org.
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Department Spotlight: Emergency
The emergency department is a central part of Renown Health’s hospitals. Serving patients in need of emergent attention, this team has an incredible level of dedication to not only tending to emergencies big and small, but also saving lives 24 hours a day and seven days a week. This critical work happens daily at Renown Regional, Renown South Meadows and Renown Children’s Hospital. Patients in Renown’s emergency rooms (ER) are in the best hands, and it is all thanks to the devoted, hard-working teams who run the show. Saving Lives Around the Clock As the only Level 2 trauma center between Sacramento and Salt Lake City, taking care of a constant stream of patients in the Renown Regional, Renown South Meadows and Renown Children’s ERs come naturally for these teams. Whether it be 3 a.m. or the lunch hour, this team is always ready to spring into action to attend to virtually any health emergency under the sun. According to Gabby, an RN in the Renown Regional ER, everyone in the ER must be ready for anything. “We are the first line of care that the patient receives before they are admitted or discharged,” which means the team sees a wide variety of emergency situations each day. Patients rely on the ER to protect them and help them heal from severe conditions. From head injuries and broken bones to heart attacks and strokes, this team has seen it all at every time of the day and night. “The ER is an uncontrolled, unpredictable environment,” said Miriam, an RN in the Renown Regional ER. “It’s essential that we all are ready to jump in and help at any time.” Beyond the general ER at Renown Regional, Renown Children’s Hospital is the only accredited Children’s Hospital Emergency Room in all northern Nevada. The first and only facility of its kind in the Reno-Tahoe region, this robust emergency department is equipped with pediatric specialists and child-sized equipment to give children the highest level of support. “We are proud to keep a fun atmosphere with vibrant colors to help our young patients ease their anxieties, making them as comfortable as possible while providing excellent care,” said Ginger, Manager of Nursing for Renown Children’s ER. While the majority of patients are treated onsite and discharged that same day, several ER patients get admitted to the hospital, when that happens, the emergency department works quickly with the Renown Transfer and Operations Center (RTOC) to get patients in a bed as soon as possible. All day and all night, ambulances and helicopters deliver members of our community in need of care. But never fear – our incredibly capable emergency department is here. Kicking off into immediate action is a core requirement for the emergency department, and it is a task the entire team has nailed down to a science. Team Tenacious When asked about their team, members of the emergency department echoed the same notion: “I am not alone.” The emergency department never leaves their colleagues out to dry, and in an emergency environment, always being able to lend a hand whenever needed is vital. For Ashley, an RN at Renown Regional, one of the main reasons why she continues to work at Renown is because of her colleagues, along with a myriad of resources and state-of-the-art technology that are at their disposal. She adds, “It is such a joy to come in to work alongside my team.” Amy, Supervisor of Nursing for the Renown South Meadows ER, feels the exact same way. “Being an emergency department, we sometimes see things you don’t always see every day,” said Amy. “It’s a relief for our patients to know that they are in the best place in the region for their care. I credit all of that to my team.” As our emergency room capabilities continue to grow, this also includes our Children’s Hospital ER. Last year, the William N. Pennington Foundation provided a $7.5 million gift to the Renown Health Foundation to keep pediatric care – including pediatric emergency care – closer to home and expand our availability to our youngest patients. As reported last year, Dr. Joseph Gassen, a pediatric emergency doctor with Children’s Hospital, was the only pediatric emergency physician in the region as of 2021. Thanks to this gift, he was able to move to Reno to provide care in the Children’s Hospital ER. “The hospital is dedicated to improving the care of children in northern Nevada, and I wanted to be a part of this amazing vision," said Dr. Gassen. “I would not have been able to relocate to Reno without the support from the hospital and the William N. Pennington gift.” Besides achieving optimal outcomes for their patients, their efforts also paid off in the form of awards and recognition. Internally, the emergency department recognizes Employees of the Month for their outstanding work. Recently, Renown Regional Emergency Physician Dr. Patrick Russell and Claire, an RN, were recognized with this honor. Outside organizations have also noticed these exceptional team members. The Reno Gazette Journal’s recognized the Renown Regional ER as the Best Emergency Room in the 2022 Best of Reno Awards, complimenting Renown Regional’s wins as the Best Hospital and Best Place to Have a Baby. The tenacity of the emergency department continues to surpass expectations, and their published achievements only scratch the surface of what is sure to come. A Growing Team of Heroes To continue meeting the growing need for emergency care regionally, especially when it comes to trauma and children’s services, the emergency department is looking forward to welcoming new team members. For those looking for a fast-paced, team-oriented atmosphere and the opportunity to be on the healthcare frontlines, the emergency department is a perfect fit. As teamwork is clearly essential, the emergency department is an ideal environment for someone who is “not afraid to ask questions and always eager to learn new things,” according to Miriam. While one staff member’s patients may be settled, staff one assignment over could be overwhelmed with patient volume, so it is an imperative skill for a colleague to be a self-starter and take the initiative to help wherever needed. Bryan, an emergency trauma technician at Renown Regional, emphasizes this point, adding, “A good colleague is one that knows you well and can infer your body language. They know how to read a situation and pre-plan for the next step. Being attentive, a valuable resource and knowledgeable about patient populations – that's the works!” Career growth and lifelong learning are important to this group, so career-minded individuals will be in good company in the emergency department. “I choose Renown so I can jumpstart my career as a nurse in the top ER in the region,” said Gabby. This team is always learning and always on top of the latest research – which only further solidifies Renown’s place as the preeminent ER in northern Nevada and northeastern California. If you take one thing from this article, let it be these parting words from Amy: “These are some of the smartest, most devoted individuals you will ever meet, and we are so lucky to have them serving our emergency department. You will only regret not working with this team.”
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Renown Health Welcomes New Vice President of Quality
Amy McCombs, MSN, RN, CCRN, CNML is promoted to serve future generations and improve the health and well-being of Nevadans. Renown Health is excited to announce Amy McCombs, MSN, RN, CCRN, CNML has been promoted to vice president of Quality for Acute Services to lead clinical quality, risk management, infection prevention and patient safetyrelated activities within the hospital setting at Renown Health. Ms. McCombs will also direct all performance improvement initiatives related to these areas, ensure compliance with regulatory standards and promote a culture of safety throughout Renown. Please join us in welcoming Amy McCombs, MSN, RN, CCRN, CNML who has been promoted from Director of Infection Prevention and Emergency Preparedness to Vice President of Quality, Acute Services. “We are pleased to promote such a dedicated, experienced and passionate leader,” said Dawn D Ahner, DSc, FACHE, Chief Operating Officer, Acute Services, “Amy McCombs will continue to foster a culture of caring, clinical quality and excellence, while ensuring the highest level of clinical practice for both care providers and patients. Amy has demonstrated extraordinary leadership throughout this pandemic, throughout her career and has much to contribute to Renown and our community.” Amy McCombs has dedicated her career to Renown, joining in 2002 as a Clinical Nurse Supervisor at Renown Regional Medical Center. Over the last 18 years, she has held positions of increasing responsibility including Director of Nursing for Critical Care, and Director of Infection Prevention and Emergency Preparedness. Ms. McCombs has both a Bachelors and Masters of Science in Nursing from the Orvis School of Nursing at the University of Nevada, Reno. Amy is also certified in Infection Control by the Board of Infection Control and Epidemiology. Amy has been a Northern Nevada Nurse of Achievement Nominee for six years, and was selected as a Woman of Achievement. In U.S. News and World Report Best Hospital rankings, Renown South Meadows Medical Center was listed #1 in the State of Nevada. Renown Regional Medical Center was named #2 Best Hospital in Nevada. A hospital's score is based on multiple data categories, including patient outcomes, safety and volumes. Hospitals earning a high performing rating were significantly better than the national average. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Health, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information visit, www.renown.org.
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Renown Health Welcomes New Vice President, Pharmacy
Adam D. Porath, Pharm.D., BCACP, BCPS-AQ Cardiology is promoted to serve future generations and improve the health and well-being of Nevadans. Renown Health is excited to announce Dr. Adam Porath has been promoted to vice president, pharmacy to lead clinical pharmacy and pharmacy operations and ensure excellent care for patients and families. “We are pleased to promote an experienced and talented leader like Dr. Adam Porath,” said Dawn D Ahner, DSc, FACHE, Chief Operating Officer, Acute Services. “Adam will continue to foster a culture of caring and excellence, while ensuring the highest level of pharmacy practice and experience for both care providers and patients.” Dr. Porath has served in roles within pharmacy at Renown since 2006. Since June 2020, he has served as Interim Director of Pharmacy where he has led strategic planning for pharmacy operations, precepted students and residents, identified business growth opportunities, developed novel clinical pharmacy services and oversaw quality assurance of pharmacy operations. He began his career as a pharmacy practice resident at Renown Regional Medical Center in Reno. “I am honored to be given the opportunity to serve the medical community and patients of Renown Health,” said Dr. Porath. “What a source of pride it is to be able to deliver the high-quality, compassionate patient care Renown is known for, and to help serve and lead in the pharmacy profession.” Dr. Porath received his doctor of pharmacy degree from Idaho State University. He is a board certified pharmacotherapy specialist with added qualifications in cardiology and board certified ambulatory care pharmacist. Dr. Porath has a BS in Biology from the University of Nevada, Reno. Dr. Porath serves as adjunct clinical faculty for several colleges of pharmacy including the University of New England, Oregon State University, University of New Mexico, Idaho State University and University of Wyoming. He has been published in several peer-reviewed journals including CHEST, Clinical Infectious Diseases, and the Canadian Medical Association Journal. Here in Nevada, Dr. Porath successfully lobbied the Nevada Legislature on behalf of the Nevada Society of Health System Pharmacists (NVSHP) to pass Collaborative Drug Therapy Management (CDTM) legislation in 2011, permitting Nevada pharmacists to adjust drug therapy per physician-signed protocol in any practice setting, as long as the pharmacist is under a physician’s direct supervision. Currently, 48 states permit some degree of CDTM. In 2017, Adam helped to pass further expansion of the pharmacy practice act. He is currently serving as a director at large of the NVSHP board. Dr. Porath has served as a state of Nevada delegate to the American Society of Health System Pharmacists (ASHP) House of Delegates since 2012. In 2018, Dr. Porath was appointed to the Nevada Attorney General’s statewide partnership on the opioid crisis. In 2019, he was appointed to the ASHP Council on Public Policy. In U.S. News and World Report Best Hospital rankings, Renown South Meadows Medical Center was listed #1 in the State of Nevada. Renown Regional Medical Center was named #2 Best Hospital in Nevada. A hospital's score is based on multiple data categories, including patient outcomes, safety and volumes. Hospitals earning a high performing rating were significantly better than the national average. About Renown Health Renown Health is the region’s largest, locally owned and governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown’s institute model addresses social determinants of health and includes: Child Health, Behavioral Health & Addiction, Healthy Aging and Health Innovation. Clinical institutes include: Cancer, Heart and Vascular Heath, Neurosciences and Robotic Surgery. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project® . For more information, visit renown.org.
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