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Renown Health Works With Amazon Web Services To Enhance Customer Experience
Renown Health & Hometown Health leverage cloud technology to improve access to care and coverage A person’s ability to access health services has a profound effect on every aspect of his or her health, yet almost 1 in 4 Americans do not have a primary care provider (PCP) or a health center where they can receive regular medical services. In addition, because of concerns about COVID-19, the CDC reports that an estimated 41% of U.S. adults have delayed or avoided medical care including urgent or emergency care (12%) and routine care (32%). Avoidance of urgent or emergency care was more prevalent among unpaid caregivers for adults, persons with underlying medical conditions, Black adults, Hispanic adults, young adults, and persons with disabilities. With the goal of improving health by helping people get the healthcare services they need, Renown Health, based in Reno, NV, is leveraging Amazon Web Services (AWS) to enhance access to care. As part of Renown’s continued journey to transform healthcare, the healthcare network is implementing Amazon Connect – AWS’s omnichannel cloud contact center service. The easy to use and quick to deploy solution allows patients to easily access customer service for Renown’s Hometown Health insurance plan, schedule imaging appointments, Epic MyChart patient electronic medical record support and general customer service. Customer service is now available in multiple languages over the phone, and via online live agent chat and email, making it easier and more convenient for people to make appointments for the care they need. Amazon Connect enables Renown Health to scale up to handle unexpected high call volumes and scale back rapidly. The solution also provides call center agents the flexibility they need to work remotely, without compromising the customer experience. “Renown is proud to be one of the first nonprofit healthcare organizations in the country to use Amazon Web Services as part of a comprehensive customer access and outreach program,” says Tony Slonim, MD, DrPH, President & CEO, Renown Health. “We are excited to deploy their innovative contact center technology to assist us in connecting people with Renown medical providers and health services. Our goal is to make connections quick, easy and convenient, so more people will be encouraged to receive the health care services they need.” “Today’s generation of healthcare consumers expect a friction-less experience—from finding a caregiver, to booking an appointment, to receiving treatment. With this new solution, Renown Health will be able to meet their customers’ expectations faster and more efficiently than ever before,” said Phoebe Yang, General Manager, Healthcare at AWS. “AWS looks forward to working with the innovative team at Renown Health as they leverage the power of the cloud to improve the health of communities they serve." “Especially with COVID, but even before, many people don’t get recommended healthcare services, like cancer screenings, because they lack a primary care provider, or access to health care professionals. At Renown Health, we have a commitment to caring for people, with Reliable and Exact Care and the ability to connect — in person and virtually — to help ensure people get the care they need, when and where they need it,” says Thomas Graf, MD, Chief Clinical & Quality Officer at Renown. “Our goal is to reduce barriers and enhance access, so all who need care can receive care,” says Candace Dietrich, director of the Engagement Center at Renown. “AWS technology is helping to improve the customer experience and drive efficiencies. Our collaboration with AWS makes health care more accessible for all, which ultimately is better for the entire community.” “Amazon Connect is a key component of our digital front door virtual care strategy and supports our customer service goals and Reliable & Exact Care at Renown,” said Chuck Podesta, Chief Information Technology Officer at Renown. “Hometown Health is a community-focused organization and with support from AWS, we continue to improve the health and well-being of the communities we serve,” says David Hansen, Chief Executive Officer of Nevada’s largest not-for- profit health insurance provider. “We are proud to have a care and coverage network serving half a billion people across 100,000 square miles across Nevada, Lake Tahoe and northeast California, and committed to creating healthier communities.” About Renown Health Renown Health is the region’s largest, locally governed, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 7,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. The organization comprises a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the region’s largest, locally owned not-for-profit insurance company, Hometown Health. Renown is currently enrolling participants in the world’s largest community-based genetic population health study, the Healthy Nevada Project®. For more information, visit renown.org.
Read More About Renown Health Works With Amazon Web Services To Enhance Customer Experience
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28May
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. This workshop includes: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. A mindfulness relaxation session. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Open time for questions and answers. There is no charge to attend this class. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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3Dec
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Beyond Your Cancer: Thrivorship Workshop
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11Nov
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help reduce stress and fears while caring for your loved one going through treatment. There is relief in knowing you are not alone. This workshop includes: Identifying and talking about fears, resistance and frustrations. Creating end results to help them re-frame the discussion. Learning tools to help identify needs and wants; being able to ask for them so you can refuel and become more available to yourself and your loved ones for the long haul. Learning about the available options. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Through Your Cancer and Beyond: Caregiver Workshop
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1Oct
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Cancer Support Virtual Workshop 3: Thrivorship – After Cancer Care
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1Oct
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Beyond Your Cancer: Thrivorship Workshop
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23Sep
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. This workshop includes: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. A mindfulness relaxation session. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Open time for questions and answers. There is no charge to attend this class. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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19Nov
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Cancer Support Virtual Workshop 3: Thrivorship – After Cancer Care
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19Nov
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Beyond Your Cancer: Thrivorship Workshop
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25Nov
Renown Institute for Cancer is teaming up with Cancer Treatment Expert Renie Anderson, who is trained and certified at managing cancer treatment side effects. You can attend this workshop in person at Renown Regional or virtually via Zoom. This workshop teaches mind-body techniques to help reduce anxiety, feel calmer, visualize your treatment in a healing way and enhance healing through activities that will bring you relief. This workshop includes: Helping patients feel more connected, reducing fight/flight response and assisting patients to feel more at ease. Learning how stress impacts our bodies and our role in taking responsibility as a partner in recovery. A mindfulness relaxation session. Allowing patients to express concerns over their side effects and re-framing for a more positive experience. Open time for questions and answers. There is no charge to attend this class. Video-enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Through Your Cancer: Techniques to Lessen the Side Effects of Radiation Therapy
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17Sep
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Cancer Support Virtual Workshop 3: Thrivorship – After Cancer Care
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17Sep
Renown Institute for Cancer is teaming up with Renie Anderson, a trained and certified expert in cancer treatment side effect management. Attend this workshop in person at Renown Regional or virtually via Zoom to learn mind-body techniques to help you feel more connected and joyful in life as you move beyond cancer. This workshop includes: Emphasizing the importance of identifying resistance. Moving through resistance by understanding the concepts of acceptance and surrender. Identifying goals and visions. Creating action steps to help break patterns, to help you stay in a healthier mindset and feel more calm. There is no charge to attend this class. Video enabled attendance is available. Patients can access remotely and join from any video-enabled device. To receive the Zoom link to connect to this workshop, please email Renie Anderson @ renieanderson@att.net
Read More About Journey Beyond Your Cancer: Thrivorship Workshop
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