Supervisor of CHA Program - Medical Assistant

  • Requisition ID: 179345
  • Department: 500613 Quality Improvement
  • Schedule: Full Time - Eligible for Benefits
  • Shift: Day
  • Category: First/Mid-Level Officials and Managers

Position Purpose

This position is responsible for supervision and management of the daily operations within the Comprehensive Health Assessment Program (CHAP) Clinics, including quality, patient experience, and regulatory compliance of assigned practices. This position will provide direct supervision of all operational staff within the CHAP clinics and provide coverage, as necessary. This position has the responsibility to ensure each site is meeting and exceeding established metrics and quality goals set by Hometown Health and is responsible to utilize current reporting tools to monitor daily performance and develop action plans as needed to meet established standards. In addition, this position will utilize dashboards and reporting tools in collaboration with the quality manager to manage practice operations and staff. This position will utilize principles of the daily management system to track and meet practice metrics, organizational goals and ensure successful management of the assigned practice(s).

 

 

 

Nature and Scope

The CHA Program Supervisor works collaboratively with clinic providers and Hometown Health Leadership to ensure the successful operation of high quality, efficient office practices. This position ensures the implementation and adoption of best operational practice, monitors clinical compliance such as OSHA and CLIA, and is responsible for analyzing clinic workflows and efficiencies to make informed recommendations for continuous improvement. The CHA Program Supervisor must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong organizational skills and be able to function effectively with multiple priorities. This position is challenged to oversee and maintain operations at assigned practice(s). This includes utilization of tools and dashboards to review and prepare reports related to the performance of the practice as well as assessing and implementing short and long-range action plans and goals to ensure efficient functioning, quality care, and patient / provider satisfaction and engagement.

 

The responsibilities include but are not limited to the following areas:

 

Accountability and thinks strategically:

1. Champions innovation and supports change

2. Promotes continuous learning and employee development

3. Problem solving and addressing issues raised by providers, employees, and patients

4. Provide leadership and development of the team

5. Utilize reporting tools to track performance of the practice and develop associated action plans

6. Develops plans for practice in conjunction with Hometown Health Quality and Risk leadership

7. Develops and manages action plans based on site metrics to meet and exceed established goals.

 

Provides direct supervision to CHA Program staff across multiple sites

1. Oversees Quality Performance Specialists (Medical Assistants) and Patient Access Representatives across all clinic locations

2. Responsible for management of schedules, coordination of clinic operations, and performance evaluations for assigned staff

3. May provide patient care at clinic locations requiring staff coverage, including rooming and POCT Testing

4. Ensures staff have maintained competencies and provides remediation as necessary

5. Provides both new and ongoing training to clinic staff

6. Coordinates and maintains compliance with CLIA and OSHA requirements

 

Provides excellent service to all customers:

1. Exemplifies excellent customer service towards patients, families, visitors, volunteers, physicians, staff, and co-workers

2. Demonstrates courtesy, compassion, and respect

3. Communicates with all customers (internal and external) in a positive and professional manner

 

Operational best practices and service excellence standards

1. Implements and maintains best practice operations through evaluation of resource utilization, clinic flow, and Epic System integration

2. Supports providers and staff in achieving scorecard targets related to clinical quality

3. Responsible for achieving patient satisfaction goals assigned for each practice(s)

4. Responsible for achieving employee engagement goals for each practice(s)

5. Responsible for hiring and evaluating practice staff with input from practice providers and Hometown Health Leadership

6. Ensures compliance with all regulatory guidelines and agencies

7. Continually evaluates operations, analyzes processes, and initiates changes

8. Supports the ongoing provider utilization of Epic

 

Demonstrated ability to facilitate change and build effective teams

 

This position does provide patient care.

 

 

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

 

 

 

Minimum Qualifications
Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. College degree in healthcare related field or equivalent experience required.

Experience:

Three years of increasingly responsible health care experience; and/or One year of clinic management or business management experience.

License(s):

Ability to obtain and maintain a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria.

Certification(s):

Current AHA BLS/CPR or ability to obtain within 90 days of employment required. Current Certified Medical Assistant (CMA) certification, Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), National Certified Medical Assistant (NCMA) required upon hire.

Computer / Typing:

Must be proficient in Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer for online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

 

 

Benefits

Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

  • Icon- Edu Assistance@1x

    Education Assistance

  • Icon - PTO@1x

    Paid Time Off

  • Icon - 401@1x

    401(k) Company Match

  • Icon - Flexible Env@1x

    Flexible Work Environment