Manager of Patient Revenue

Position Purpose

This position is accountable for all self-pay credit and collection activities for Renown Health, including self-pay call center, billing, follow-up, customer service inquiries, payment plans, processing return mail, and bad debt agency management. This position manages the self-pay portion of the accounts receivables, including inbound and outbound call functions. This position is responsible for financial assistance services and the Medicaid screening process. This position oversees operations analysts who support reporting functions throughout Revenue Cycle.

Nature and Scope

This position is a shared services position that reports to the Director of Patient Revenue and supports all of Revenue Cycle. The incumbent works within the Revenue Cycle Leadership team to manage all activities related to self-pay follow up.

The Manager of Patient Revenue must have expert knowledge of federal, state, and third-party billing, reimbursement and regulatory requirements. Ability to provide technical information to peers, subordinate staff, and ancillary departments to support the reduction of accounts receivable and increase financial viability. The incumbent will coordinate with the Revenue Cycle Management team to establish policies and procedures and create annual strategies to ensure timely, efficient, and compliant self-pay follow up practices, business analytics, and agency placements.

Key responsibilities and activities include the following:

• Coordinates various activities associated with the collection of self-pay balances, customer service call center, legal proceedings, and the use of collection agencies.

• Serves as a resource for both customers and revenue cycle personnel to resolve billing and collections questions and/or concerns.

• Supervises roles supporting self-pay collections, including direct oversight of the Self Pay Call Center supervisors, vendor liaison, and operations analysts

• Assists in interviewing, hiring, and training staff members, along with planning and allocating work among the team members, evaluating performance, and leading performance improvement initiatives.

• Manages legal workflows related to bankruptcy, deceased, and develops special arrangements for delinquent accounts.

• Manages external collection agency relationships and holds contracted partners accountable for performance.

• Ensures the productivity of Self Pay Call Center staff by utilizing appropriate collection tools to achieve departmental goals.

• Oversees payment plans and other credit procedures, bad debt write-offs, and processing bankruptcies.

• Authorizes write-offs and adjustments to patient’s accounts in compliance with department policies.

• Leads team of operations analysts, helping to prioritize daily, weekly, and monthly reporting requests across the Revenue Cycle and ensuring timely completion of projects.

Knowledge, Skills & Abilities:

• Knowledge of patient accounting, hospital and professional billing processes and reimbursement, and insurance policies.

• Demonstrates exceptional leadership, conflict-resolution, and customer service abilities.

• Excellent writing and interpersonal communication skills.

• Lean processes and workflow optimization.

• Ability to direct and supervise the work of others.

• Ability to plan, organize, maintain priorities and schedule, to ensure that department goals are met.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred