Sup of Patient Financial Assistance
- Requisition ID
- 188426
- Department
- 100630 Financial Clearance
- Schedule
- Full Time - Eligible for Benefits
- Shift
- Day
- Category
- Management
Position Purpose
This position is responsible for ensuring all patients have been secured financially or fully screened and assisted with application(s) for government, local assistance and/or charity application, wherever applicable and that all regulatory and payer requirements are met to ensure a billable/payable claim. The Supervisor will ensure that all patients are respected and treated fairly in the process of these qualifications. This position is responsible for maintaining departmental standards of excellence as established by Renown Health’s Values.
Nature and Scope
The Supervisor of Patient Financial Assistance must possess an in-depth knowledge of federal, state, and local regulations and programs available to uninsured patients as well as knowledge of medical insurance policies and procedures. The Supervisor will ensure that all patients are secured with a payer source and that patients with limited or no payer source are screened for government assistance in a timely, professional manner. This leader will also ensure that all Financial Assistance program policies are adhered to and access to this service is available for our patients wherever applicable.
The Supervisor will monitor and evaluate daily work volumes and inventories throughout the verification, eligibility and application process to ensure all applicable timelines are met while determining coverage and/or payer sources for these patients. The Supervisor will maintain current knowledge of eligibility programs and ensure department policies and procedures are adhered to.
The supervisor will plan, develop and implement department procedures. The supervisor is responsible for ensuring appropriate hiring practices, staff evaluations, ongoing training and orientation of employees. The supervisor must demonstrate high leadership standards of professional conduct, courtesy, diplomacy and respect for confidentiality. In addition, the supervisor will be responsible for Kronos, monthly schedules and ensure the necessary coverage for department operations of the financial assistance process. Maintaining and preparing monthly and quarterly statistical reports will be done to assure the quality of the work provided by the staff of the department. The position may be required to be on call and/or work nights and weekends.
The Supervisor will ensure all staff in this department are kept current on regulations and procedures and that they have the tools they need to perform their duties at optimal levels. This department and its staff must be able to maintain the highest level of confidentiality while performing financial screenings and qualifications.
The Supervisor will ensure that we always provide excellent customer service to all of our patients in this unit.
This position does not provide patient care.
Disclaimer
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications
Requirements - Required and/or Preferred
Name | Description |
|---|---|
Education: | Bachelor’s degree preferred. Must have working-level knowledge of the English language, including reading, writing and speaking English. |
Experience: | Two years acute hospital business office experience required with a minimum of one year supervisory experience preferred. Must have proven experience in acute hospital account resolution. Associate or Bachelor’s degree can be substituted for one-year acute hospital experience. |
License(s): | |
Certification(s): | Nevada Division of Insurance Exchange Enrollment Facilitator Certification within twelve (12) months of hire date preferred. Nevada DWSS Hospital Presumptive Eligibility Certification within twelve (12)months of hire date. Candidates already certified will be given preference. |
Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Paid Time Off
401(k) Company Match
Flexible Work Environment
Renown Health is northern Nevada's healthcare leader and Reno's only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services - with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
For Providers: Renown Health and the University of Nevada, Reno School of Medicine (UNR Med) are affiliate partners in Nevada's first integrated academic health system. The affiliation aims to improve the health of the community, region, and state through research, medical education, and expanded clinical care. Renown physicians participate as joint faculty at UNR Med for teaching, lectures, supervising clinical rotations, and other academic activities for the education of medical and physician assistant students, residents and fellows.