Practice Site Leader

Purpose:

This position is responsible for managing the day-to-day operational leadership of assigned practice(s), ensuring safe, efficient, and high-quality patient care delivery. This role focuses on execution of operational standards, clinic performance, and frontline team leadership, partnering with providers and clinical leaders to deliver on daily performance expectations.The Practice Site Leader applies High Reliability Organization (HRO) principles, promoting a culture of safety, accountability, and continuous improvement through real-time problem solving, escalation, and adherence to standard work.

Nature and Scope

The Practice Site Leader operates as the primary on-site operational leader, accountable for daily conic operations, staff performance, and patient flow for each site assigned.This role focuses on tactical execution and immediate problem resolution, ensuring that workflows, staffing, and operational processes support safe, efficient care delivery.The responsibilities include but are not limited to the following areas:Operational Performance & Volume ManagementOversee daily clinic operations, ensuring effective patient flow, staffing coverage, and provider supportMonitor and optimize schedule utilization, fill rates, and throughput in real timeIdentify and resolve day-to-day operational barriers impacting access, efficiency, or patient experienceEnsure timely chart closure, charge capture, and revenue cycle accuracyPerformance Management & Daily Management SystemUtilize Daily Management System (DMS) to monitor key metrics and escalate issues through structured tiered huddlesTrack and respond to daily performance indicators, implementing immediate corrective actionsMaintain visibility to performance gaps and ensure timely resolution at the site levelQuality, Safety, HRO FocusEmbed HRO principles (preoccupation with failure, escalation, standardization) into daily operationsBe a champion for a positive patient experience by monitoring workflows, addressing service concerns timely, and reinforcing patient-centered behaviorsEnsure compliance with regulatory and safety standards and prompt escalation of patient safety concernsReinforce standard work and reliable processes to reduce variation and improve outcomesResponsible for achieving employee engagement goals for each site assignedPatient ExperienceActively manage workflows and service delivery to ensure positive patient experiencesAddress patient concerns in real time and drive service recoveryImplement improvement actions based on feedback and observations Financial Stewardship (Site-Level)Monitor site-level expenses, staffing utilization, and productivity driversManage overtime, supplies, and scheduling to support financial targetsContribute to achieving budget outcomes through day-to-day operational control, not full budget ownershipLeadership & Team DevelopmentDirectly managing frontline staff and support provider relationships with the clinicConduct performance management, onboarding, and staff developmentEnsure competency trackingEnsure staff and providers have all required licenses and certificationsIdentify development opportunities and implement career pathways for staff growth and cross-trainingFoster engagement, accountability, and strong team cultureCommunication & CollaborationServe as the primary operational contact for providers and staff at the siteCollaborate with clinical leadership to align operations with care delivery needsEscalate systematic issues to Area Practice Manager, as appropriateThis position does not provide patient care

Minimum Qualifications

Requirements - Required and/or Preferred

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.