In response to the ongoing COVID-19 pandemic, Renown Health is prepared with new processes and procedures to ensure safety and convenience for your healthcare needs. If you haven’t been able to come in and see us, welcome back!
“They are on top of it. I’m impressed. I got an appointment online for that afternoon, and waited in my car until they called me. They were so organized and efficient…best I’ve seen during this time so far. They screened everyone before entering for COVID. They made me feel calm and welcome. Thank you all for taking such good care.”
–Dana
–Dana
What To Expect When You Come In For Care
FACE MASKS FOR EVERYONE.
- All people entering Renown sites must bring and wear a face mask.
- All care team members wear masks and other necessary personal protective equipment (PPE) at all times when caring for patients.
PROTECTING PATIENTS AND EMPLOYEES.
- If a care provider or employee has a fever, cough, difficulty breathing or other signs of respiratory illness, they will not be on a Renown campus.
- Patients with respiratory illnesses are located in separate areas of our hospitals.
KEEPING A SAFE DISTANCE.
- Six-foot social distances have been established in all public areas such as waiting rooms, elevators and cafeterias.
- When you come in for an appointment, you may be asked to wait in your car to prevent time spent in waiting rooms.
YOUR SUPPORT, YOUR CHOICE.
- Renown hospitals and medical practices allow patients to designate two healthy adult patient supporters that may accompany them - one at a time - to their medical visit or hospital stay. All patients, including those with COVID-19, may designate two patient supporters.
- For those visiting a loved one who is in an isolation area, our team will assist you with putting on Personal Protective Equipment (PPE). This PPE reduces your risk of exposure to infectious disease, but does not guarantee protection. Please follow any directions provided by our care teams to help ensure the health and safety of everyone.
- Patients may designate anyone they choose to be their patient supporters.
HEALTH SCREENINGS.
- All employees and patients are screened for respiratory symptoms.
- You may be pre-screened by phone before your appointment and asked questions prior to entry.
- When you enter our emergency rooms and hospitals, you will have your temperature taken with an infrared thermometer that scans your forehead. With clearance, you will be provided a color-coded wristband or an identification badge.
ENHANCED CLEANING AND DISINFECTING.
- 168 members of our Environmental Services team perform extensive disinfecting measures throughout the day.
- Extra cleaning and disinfection to all high-touch, public surfaces.
- Four germ-zapping robots eliminate contagious superbugs in operating rooms and certain patient rooms.
- A new electrostatic cleaning system is used to clean our emergency rooms, employee dressing rooms and break areas, X-ray machines and more.
- Hand sanitizer is available to everyone entering a Renown location.
Don't Make Your Health Wait
Renown is here to ensure safe, continuous care for the health of everyone in our community. Please schedule overdue visits or postponed tests or treatments and be sure your routine care is up to date. Together, we can do what’s best for your health – and this appointment checklist is a great way to start:
ROUTINE SCREENINGS, CHECKS AND WELLNESS EXAMS
We're here to help you stay healthy.
We're here to help you stay healthy.
POSTPONED LAB OR IMAGING
Many services are now available.
Many services are now available.
IMMUNIZATIONS
Check with your healthcare provider.
Check with your healthcare provider.
SURGERIES AND OTHER MEDICAL PROCEDURES
Available for most patients.
Available for most patients.
URGENT, PRIMARY AND SPECIALTY CARE
Available through in-person and same-day virtual visits.
Available through in-person and same-day virtual visits.
CANCER TREATMENT
Always safe for your chemotherapy and infusion therapy.
Always safe for your chemotherapy and infusion therapy.
PRESCRIPTION REFILLS
Can be requested by logging into MyChart.
Can be requested by logging into MyChart.
SPIRITUAL CARE
For body, mind and inner well-being.
For body, mind and inner well-being.
EMERGENCY CARE
Emergency rooms are open 24/7. Do not hesitate to call 911 if you or a loved one are in need of emergency medical care.
Emergency rooms are open 24/7. Do not hesitate to call 911 if you or a loved one are in need of emergency medical care.
MORE ACCESS TO CARE.
Same-day virtual visits for primary, specialty and urgent care are available from the comfort of your home using your smartphone, tablet or computer.
Same-day virtual visits for primary, specialty and urgent care are available from the comfort of your home using your smartphone, tablet or computer.
Call 775-982-5000
Show You Care Safely
There are lots of ways to show hospitalized friends and family members you care at all four of Renown's hospitals. Our team members can hand-deliver personalized messages to patients staying overnight and are happy to arrange video calls with loved ones. Call 775-982-4100 or submit your message online.
Contact a Patient