Mother talking with doctor on laptop during virtual visit.

Virtual Visits

Ways to Schedule Your Virtual Visit

Renown providers offer virtual visits for some appointment types, including primary care, specialty care, and urgent care – allowing you to see your provider from the comfort of your home.  

Urgent Care

Login to MyChart to schedule a virtual urgent care visit. Click on the "Talk to a doctor" video icon within the MyChart portal to get started!

Providers are available via video chat during the specified times:

  • Monday through Friday: 9 a.m. to 6 p.m.
  • Saturday and Sunday: 10 a.m. to 4 p.m. 

Log In To MyChart



Primary and Specialty Care

Please call 775-982-5000 to request a visit with your provider.

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Pediatric Care

Many pediatric appointments are also available through virtual visits. 

Please call 775-982-5000 to request a visit with your child’s established provider.

You will also need to activate MyChart Proxy to access your child’s health information within MyChart. Sign in to MyChart to request this access using these instructions.

Log In To MyChart

MyChart Help

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Scheduling & Appointments


Appropriate for Virtual Urgent Care

  • Common cold and cough symptoms
  • Muscular, tendon or joint pains not caused by injury
  • Allergy or sinus symptoms
  • Pink eye (no trauma or something in the eye)
  • Urinary discomfort
  • Diarrhea without vomiting
  • Rashes or skin sores
  • Backache
  • Nail problems
  • Screening examination for sexually transmitted illness (without symptoms)
  • Medication refills (not controlled substances)

Not Appropriate for Virtual Visits

  • Shortness of breath
  • Chest pain
  • Abdominal pain
  • Numbness or weakness of any location that is new
  • Traumatic injuries (including eye)
  • Severe pain of any other location
  • Dizziness or confusion
  • Bleeding from any location
  • High fever (any age)
  • Persistent vomiting
  • Loss of vision
  • Ear pain
  • Substance abuse or psychiatric problems